We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. We have exciting and ambitious plans for the future and thanks to our passionate teams at NRMA Parks and Resorts, NRMA Motoring and Membership, NRMA Expeditions, Car Rentals, My Fast Ferry and Fantasea, we're on our way to becoming a leading domestic transport and tourism business in Australia. We are striving to make a difference that contributes to a brighter shared future for all Australians.

Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to do more.

We currently have 2 x 12 month maximum term contract roles available for a mid-level experienced UX Designer to join our Customer Strategy & Experience Design team within the NRMA's Membership business.

In this role you will collaborate with the design team and cross-functional stakeholders to create engaging interactions, intuitive and visually appealing digital experiences across web and app. You will work on end-to-end UX design and take ownership across design functionality from research to delivery.

We offer hybrid work arrangements with the opportunity for you to work from our Sydney Olympic Park or Sydney CBD office and from home, as agreed and required for this role.

Your key responsibilities will include, but are not limited to:

• Lead the user-centred design process and design thinking methodologies to define solutions based on a deep understanding of customer needs, pain points, and behaviours
• Define the user experience, interactions through user flows, information architecture, sketches, wireframes, prototypes, and visual design
• Collaborate with stakeholders to identify and evaluate user problems and business needs and translate into requirements
• Create wireframes and interactive prototypes for user testing and iterate on solutions based on user feedback
• Design and conduct qualitative user research, interviews, and usability testing, synthesise insights to inform design decisions
• Communicate the user experience through research insights, personas, customer journey maps, storyboards, mock-ups and prototypes
• Contribute to the design system and help maintain brand consistency
• Collaborate with developers to ensure technical capability and communicate design specifications and resolve implementation issues
• Ability to lead multiple projects across the product lifecycle, from discovery to implementation.

About you

• Mid-level (eg 5+ years’) experience in a UI or UX design role or similar
• Knowledge and experience in Human Centred Design / Design Thinking methodologies
• Experience in design systems, accessibility standards, and responsive design
• Proficiency in design tools such as Figma, Sketch, InVision, Photoshop or similar
• Portfolio that showcases examples of design
• Experience designing for native mobile apps
• Excellent communication skills and ability to present design solutions effectively
• Experience working in Agile development teams

Our Amazing Benefits! 

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

• Free NRMA Blue Membership which gives exclusive member marketplace benefits including discounts on fuel, health insurance, gym memberships, movie attractions & experiences, cafes & restaurants and many more
• Employee Referral Program where you may be eligible for a $2,000 referral bonus fee
• Opportunity for ongoing training and career development
• My Thanks reward and recognition program for great contributions to the team
• Opens the door to further career opportunities in the wider NRMA Group

Why the NRMA?

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

We thank you for your application in advance. Successful applicants will be required to complete pre-employment checks.

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.