Customer Support

  • 3401 North Thanksgiving Way, Lehi, UT 84043, USA
  • Full-time

Company Description

MX is on a mission to improve the financial lives of everyone. We believe each of us has a moral imperative to use our time and talents to change the world for the better. We are creating innovative software and partnering with financial institutions to bring financial freedom to the lives of individuals, families, and communities.

Job Description

***Please note that this is not an IT support position***

We are looking for a Software Support Rep who thrives in a fast-paced environment and who can effectively serve our customers.  We treat each team member as a founder, and the right candidate is a smart, creative builder who is passionate and can create a vision and execute. 

What you’ll get to do…

  • Investigate and resolve technical support issues
  • Provide world class customer support
  • Improve the platform by being the voice of the customer
  • Field requests from clients and partners

You will do it using your…

  • Strong communication skills
  • Organizational and time management skills
  • Ability to think through and solve technical challenges
  • Effective written and verbal communication skills
  • Willingness to always learn and improve
  • Work hard, play hard attitude

You will thrive by...

  • Thinking like a detective
  • Not being afraid to make mistakes and learn from them
  • Communicating with honesty, candor, and respect
  • Being resourceful and using common sense
  • Being a leader

You will love it because…

  • You will support products that are making a difference in the lives of others
  • You will collaborate with other brilliant minds
  • You will be rewarded and recognized for your high-caliber work

Core Responsibilities

  • Care about our customer's success and software experience
  • Be a support visionary seeking new ways to make the end-user experience better while creating new ways to help make the software better
  • Exhaust all resources and recognize when an issue must be escalated
  • Effectively communicate to users, partners, and clients
  • Complete knowledge of all MX core services, applications, and architecture
  • Understand how to use internal systems to troubleshoot and resolve client issues
  • Interpersonal skills, specifically working with co-workers, clients, and management
  • Must learn and effectively use various data querying tools and any other MX specific toolsets.
  • Must learn Git process and effectively use Github
  • Must efficiently read and interpret log data
  • Effectively communicate and simplify technical terms for the client



Key Qualifications

  • Understand and practice MX’s vision, purpose, and culture. Become an MX ambassador
  • Demonstrate the ability to learn and proficiently use MX products and services
  • Excellent verbal and communication skills - strong written communication skills is a must
  • World class customer service, including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated users
  • Experience using common help desk tools such as Zendesk, or other platforms
  • 1-2 years’ experience in technical support or customer service
  • Excellent analytical and trouble shooting skills
  • Typing speed of 50 WPM or more
  • Ability to diagnose, troubleshoot, obtain results, provide solutions for a broad range of technical problems
  • Comfortable with Microsoft Office 365 Suite of applications
  • Must have strong work ethic and great attendance record
  • Previous experience in a financial industry is a bonus

Additional Information

MX is an equal opportunity employer. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines.

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