For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

The SLS Data Analyst plays a critical role in driving data-informed decisions across the Service Lane Solutions team. This position is responsible for identifying target dealers, monitoring performance metrics, and providing actionable insights to support coaching and development of team members. The ideal candidate will be highly analytical, detail-oriented, and passionate about using data to improve business outcomes.

Key Responsibilities

• Analyze dealer performance data to identify high-potential targets and underperforming accounts.
• Develop and maintain KPI dashboards and reporting tools to support strategic decision-making.
• Collaborate with team leads to translate data insights into coaching opportunities and performance improvement plans.
• Design and implement data models and statistical analyses to support business initiatives.
• Prepare and present clear, concise analytics reports to internal stakeholders.
• Maintain and enhance ETL processes to ensure data accuracy and integrity.
• Document business rules, data flows, and reporting methodologies.
• Support ad hoc analysis and special projects as needed.

• Bachelor’s degree in Data Science, Computer Science, Statistics, Mathematics, or a related field.
• 1–3 years of experience in automotive operations or a fast-paced business environment.
• Proficiency in SQL and data visualization tools (e.g., Power BI, Tableau).
• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.

Preferred Qualifications

• Experience with ETL tools (e.g., SSIS, Alteryx, KNIME).
• Background in multi-dimensional reporting, data mining, and predictive analytics.
• Previous experience in a client-facing or cross-functional team environment.

Core Competencies

• Detail-Oriented: Ability to identify trends and anomalies in large data sets.
• Organized: Capable of managing multiple projects and shifting priorities.
• Solutions-Focused: Proactively identifies issues and recommends data-driven solutions.
• Fast & Flexible: Works efficiently under pressure while maintaining high-quality output.
• Collaborative: Works well with cross-functional teams and contributes to a positive team culture.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.