MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSXs deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The companys broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.

Website : http://www.msxi.com

Key Responsibilities

1. LMS Administration
   • Create and manage training events and sessions in the LMS.
   • Ensure participants adhere to guidelines, complete pre-work, and regularly log in.
   • Close attendance records post-training sessions.
2. Induction Management
   • Assign and track induction curriculum for new employees.
   • Monitor and improve induction processes to enhance employee engagement and reduce attrition.
   • Review effectiveness of induction programs.
3. Digital Learning
   • Launch and track completion of web-based training (WBT) modules.
   • Promote self-learning culture and share performance reports with stakeholders.
4. Data Management
   • Maintain and cleanse manpower and training data in LMS and related systems.
   • Merge user accounts, resolve login issues, and raise tickets for system errors.
5. Training Performance Reporting
   • Generate reports on training metrics, feedback, certifications, and KPIs.
   • Track focus topics and induction progress.
6. Training Planning & Coordination
   • Communicate training calendars and announcements to the network.
   • Manage nominations, hotel bookings, and transport coordination for participants.
   • Ensure timely updates and approvals for any changes in training schedules.
7. Stakeholder Support
   • Act as SPOC for dealer HR managers and trainers for queries related to nominations, registrations, and LMS usage.
   • Provide timely reports and assist with special projects or events.

Qualifications

• MBA in Human Resources or equivalent.
• 3–5 years of experience with LMS administration and training coordination.
• Proficiency in Business Intelligence tools, LMS platforms, Tableau, MS Excel, PowerPoint, and Word.
• Experience in retail automotive training coordination preferred.

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.