MSX International has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job title:  Warranty Coordinator (m/f/d)

Location: Essen/ Remote

Working hours: 40

Indefinite

The Warranty Coordinator will be responsible for coordinating all aspects of warranty for European markets / dedicated market is FRANCE.

The core function of the Warranty Coordinator is to provide retailers with the required support to ensure customers’ vehicles are repaired in line with the company's warranty compliance and procedures.

Responsibilities

• Warranty Support for Customers
  • Support Retailers on Warranty questions and warranty reimbursement queries
  • Support Retailers and internal departments on system-related Goodwill queries
  • Perform the annual Warranty Labour Rate Review
  • Support RVC introduction and deliver audit support where required
• Communication to Customers
  • Drive and moderate the Warranty Communities
  • Create Warranty content such as Warranty Hints & Tipps or Newsletter
  • Share and maintain the Rule ID Search list for Retailers
  • Prepare and perform Retailer Round Table (2 times p.a. for EU Markets)
  • Prepare and perform monthly Retailer Touchbase Calls for EU Markets
• Projects for Customers
  • Warranty Accreditation
  • Warranty & Service Evolution
  • Warranty SharePoint Light
  • Support Retailer Direct Submission
  • Warranty Ticket System
  • Warranty GWM Simplification
  • Update & maintain Late Claim and RVC Joker

What we offer

• Training opportunities: Support for your professional and personal development
• Work environment: A dynamic and supportive workplace
• Work-life balance: Flexible working hours and remote work options, 31 vacation days (including Christmas, New Year’s Eve, and Carnival Monday)
• Additional benefits: Company pension plan, health programs, and subsidy for Urban Sports Club
• Capital-forming benefits: From day one

• Experience of Retailer’s warranty process
• Good understanding of warranty policy
• Technical knowledge
• Good understanding of the Retailer processes
• Process orientated with strong attention to detail
• Results oriented with a determination to make things happen
• Good verbal and written communication skills
• Excellent (preferred: native) language skills for dedicated market language (FRENCH) as well as English language
• Good skills in MS office (ppt, excel, word) and ability to create structured reports
• Understanding of automotive sales and service processes. Beneficial: understanding of sales and service processes
• Strong team player attitude
• Sense of assertiveness and ability to inspire and motivate people

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.