MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Are you passionate about the automotive industry and enjoy providing the best solutions for customers?

Do you excel in delivering exceptional customer solutions?

Would you like to be part of an existing journey within a renowned automotive company?

Then we might be looking for you!

The purpose of this role is to support and escalate regarding insurance claims into our client’s specific department in order to assure cost recovery.

Tasks contain:

• Gathering information from workshop and client;
• Assessing insurance claims submitted to policyholders;
• Verifying the accuracy of claim details, including personal information, policy coverage and claim amounts;
• Managing invoices received from authorized repair partners;
• Ensuring invoices are accurate and approve payments to the claims system;
• Investigating the circumstances of the claim, such as accidents, damages or medical reports;
• Gathering evidence and identifying any potential misrepresentation;
• Dialogue with the insurance company;
• Informing and negotiating with workshops;
• Processing policy applications to workshops;
• Documenting all decisions and transactions;
• Staying updated on industry regulations, company policies and best practice.

We would love to welcome a new colleague with excellent negotiation and problem-solving skills and a good understanding of the repair process. Our ideal candidate has:

• At least 3 years of experience in the insurance sector;
• Previous automotive insurance experience and/or workshop insurance admin/repair cases experience;
• Understanding of the technical repair on high level;
• A good understanding of insurance principles and settlements, MOD, MTPL,
  and Insurance Claim Flow;
• Experience in handling motor claims, insurance escalations and corner cases;
• Commercial judgement required to process technical/complex insurance claims;
• Experience in dealing with liability negotiations;
• Experience in helping resolve disputes between customers and insurance company;
• Critical thinking;
• Confidence in handling potential uncertainty;
• Results orientation;
• Ability to handle multiple tasks, think and plan ahead and build in contingencies;
• Ability to understand complex information and assess requirements;
• High level of computer literacy, especially MS Office;
• Language skills: German and English

Working pattern:

• Location: Sweden, remote
• Full time: 40 hours per week

What we offer:

• Collective agreement

• Health care allowance

• 25 days of vacation

• Remote work

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.