MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

The Collections Officer is responsible for collecting on and providing services for all customer invoices related to freight-related services (AR) and non-freight related services (ASI) including demurrage, customs inspections, etc. 

The key accountabilities are determined by area of focus and will adjust as the team members gain the required technical expertise.  

• Collect on overdue accounts for non-credit/cash customers.
• Conduct collection calls for all past due accounts.
• Use defined collection process to place accounts on hold when applicable.
• Assess and mitigate risk by referring accounts for further action.
• Communicate effectively with customers and document call activity details to reflect actions taken.
• Monitor customer accounts relative to their assigned credit limits. 
• Coordinate efforts to collect debt via Collection Agency, Credit Bureau and/or Legal Counsel.
• Achieve individual collection targets to meet departmental and company goals.

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike. 

• Proficiency in English and French.
• Experience in a similar role for at least 5 years.
• Ability to work independently, and work under strict deadlines.
• Dynamic, ambitious, and strong interpersonal skills.
• SAP experience an asset.
• Proficiency in using Microsoft office applications, strong Excel skills required.
• Strong communication skills for negotiation.

Great people who work hard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks: 

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility.
• Health & Wellness Program.

Hurry, and apply now!

MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.