MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

The Risk Prevention department protects MSC interests by minimizing the losses, risks and reaching customers’ satisfaction through settlements. Our goal is to secure fluid and safe container flow and assure that MSC Contract of Carriage is completed in full. 
 
The Risk Prevention Specialist is responsible for monitoring, handling, and processing container and cargo damages during Ocean and In-land transportation. 
 
This Specialist also provides support and guidance to MSC internal and external customers on damaged full container load and securing safe container delivery within the Scope of MSC Contract of Carriage including Ocean and In-Land transportation. 

Key Accountabilities  

• Assess and evaluate cargo and non- cargo related associated risks, damages, financial losses and expenses that might occur during full container transportation and delivery. 
• Follow up with customers on damaged containers and next action to be taken to complete MSC Contract of Carriage. 
• Establish all chain of events and address third parties’ liabilities through case analysis and by mitigating financial losses addressed to MSC. 
• Conduct thorough investigation and collect all reports and evidence to establish liable parties. 
• Arrange special equipment delivery or cargo transloading or re-working. 
• Communicate with MSC internal and external customers, Terminals, Rail providers, Depots, Transloading facilities, marine surveyors, marine lawyers. 
• Negotiate claim settlements and secure successful recoveries against third party liabilities. 
• Follow up on invoices and payments attributed to files. 
• Collaborate with cross-functional departments to deliver elevated customer service experience, manage risk, and drive revenue goals. 

This position requires a strategic, and analytical mindset who can demonstrate the following characteristics:  

• 2-3 years of experience and knowledge of Transportation industry, warehousing and cargo logistics. 
• Bachelor’s degree. 
• Desire to provide the best possible experience for our customers. 
• Shows your skills in developing timelines and completing assigned tasks and files. 
• Capacity to evaluate situations and find the most effective and costs saving decision. 
• Strong written and verbal communication skills. 
• Demonstrates a strong sense of urgency and pro-active approach to make prompt decisions. 
• Ability to work in a fast-paced environment, multi-task, and work under pressure towards deadlines. 
• Proficiency in Excel and Microsoft Office
• Bilingual (French and English) - Excellent verbal and written communication skills.
• Claims experience (an asset).

Great people who work hard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks: 

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility.
• Health & Wellness Program.

Hurry, and apply now!

MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.