Business Systems Support Analyst

  • Los Angeles, CA
  • Full-time

Job Description

With offices all over the globe, MPC is one of the world's leading visual effects (VFX) studios, creating high-end VFX for the advertising and feature film industries.

We are constantly looking for the best talents in the world, enthusiastic people that come to work every day with the desire to be a part of some of the best work in the industry.

MPC Advertising Los Angeles is currently looking for a Business Systems Support Analyst to join our team.

Responsibilities:

Delivering support to existing business users, investigating and resolving application errors, data discrepancies and queries
Investigating operational requirements and problems that can be translated into software functions
Specifying information flows and processes that meet the business requirements
Providing training to business users onsite, but sometimes also remotely through calls or videoconferencing tools
Receive and log requests for support from help desk, and determine appropriate actions
Working with product managers in identifying and proposing application system changes, better uses, enhancements and developments
Liaising with software vendors/owners occasionally and internal Technology/IT team
Monitor progress of requests for support and ensure users and other interested parties are kept informed
Making modifications to application parameters
Working as system admin, setting up and maintaining users and permissions

Qualifications

  • Business application systems support
  • Operating systems (Mac OS, Microsoft Windows) Understanding of cloud technologies and AWS infrastructure
  • Understanding of databases
  • Helpdesk software
  • Requirements analysis
  • Analytical thinking
  • Problem solving
  • Customer focus
  • Great communication and interpersonal skills

Additional Information

All your information will be kept confidential according to EEO guidelines.