At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As the Senior Manager, Human Resources, you will provide strategic partnership and hands-on support to deliver people initiatives that drive business results both now and in the future. You will be the key strategic partner championing strategies and execution including employee and labour relations, organizational planning and team development. You will participate in and lead key initiatives and projects relative to integration, change management and implementation of HR best practices.

• Lead all functional elements of HR along with key strategies for execution including employee relations and investigations, recruitment, on-boarding, and health & safety.
• Support the leadership team and act as their trusted advisor, coach and influencer on talent related matters to improve employee performance and engagement. Assist with talent related budgets and analytics of people data to support and drive decision making.  
• Contribute to the business strategy by helping business leaders to identify, prioritize and build organizational capabilities, behaviors, structures and processes.
• Facilitate annual HR processes including business priority setting, incentive plans and salary recommendation process, succession and HR planning.
• Provide labour relations and collective bargaining support, including interpretation and recommendations of collective agreements.
• Develop open communication and a positive relationship with union representatives.
• Support grievance and arbitration process while providing a regular and ongoing analysis of unionized labour.
• Lead and support improved cultural change as it relates to customer experience.
• Analyze and interpret employee survey results, and work on action plans to continuously improve them.

Key Leadership Elements

• Ensure that a strong leadership and mentoring culture permeates the organization.
• Identify new opportunities where HR can add value to the business.
• Maintain a knowledge of dynamic HR practices and key trends.
• Identify and drive the communication and sharing of best practices across functions to facilitate continuous improvement.
• See the big picture, keeping organizational strategy in mind; identify internal process improvements and potential efficiencies at a mid to high level.
• Help with succession planning initiatives and support business unit leaders in team and people development.
• Ambassador for the department, ensuring HR policy is being applied appropriately while keeping the business top of mind.

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• 6+ years HR work experience, with at least 2 years in a leadership capacity.
• Bachelor’s degree or equivalent Post Graduate Certificate or higher.
• Experience managing within a unionized environment.
• Experience leading cultural change management.
• Experience leading programs to deliver exceptional customer service both externally to our fans and internally to each other.
• Experience in dealing with employee relations including but not limited to execution of disciplinary actions, development, and coaching as it relates to performance improvement plans and dismissals.
• Knowledge of employment law and practices as they relate to the Canada Labour Code, Ontario Employment Standards, and relevant Human Rights legislation.
• Experience in Health & Safety including ensuring OH&S standards are met, management of all WSIB claims, and ensuring that all H&S programs, policies, and projects are in support of the overall business strategy.
• Demonstrable experience with HR analytics and HR Management Systems, preferably Workday.
• Demonstrated ability to build and develop professional relationships and influence others for a positive resolution.
• Savvy at building partnerships at all levels of the organization, and must be viewed as a trusted advisor to the business.
• Confident approach in coaching and influencing senior management.
• Strong understanding of financial implications and risks associated with talent decisions.
• Analytical with strong project management skills.

Apply by: October 2nd, 2024

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.