At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As a valuable member of the Guest Services team, you will be responsible for the delivery of winning fan service to a variety of events.

• Welcoming Guests, accurately scanning tickets, and providing wayfinding, in a variety of locations and positions as assigned at the discretion of a Supervisor or Manager.
• Act as an ambassador for MLSE and our community.
• Retrieve & verify fans’ tickets.
• Inform fans of seat locations.
• Direct fans with special needs/ requests to Fan Service.
• Provide friendly and informed responses to customer inquiries.
• Adhere to all MLSE service standards and policies including proper use/care of workplace technology, and Health & Safety requirements including utilizing proper PPE while on shift.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Operate elevator as required.

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to share this with us in our online application's "Message to the Hiring Manager" section. 

• Staff are required to have and maintain a valid Ontario Smart Serve Certification.
• Available for all events at BMO Field and Scotiabank Arena. Option to work at Coca-Cola Coliseum. Must be able to work both indoors and outdoors as well as in a variety of weather environments including cold/heat.
• Available to work evenings, weekends, and holidays as required.
• 12 month a year availability.
• Previous ticket-taking/ushering experience an asset.
• Excellent interpersonal and communication skills; team-focused.
• Work with enthusiasm and professionalism at all times.
• Able to pay close attention to detail.
• Critical decision-making when dealing with ticket issues, customer concerns, or possible emergency situations.
• Able to hold and use ticket scanner weighing no more than 32ounces for duration of shift.
• Able to work in a noisy, dynamic, and busy environment.
• Familiarity with the City of Toronto and tourist attractions is an asset.
• Must be flexible to work shifts on weekdays as early as 4:30 pm, and weekends and holidays during the day and evening.
• Legally entitled to work in Canada.
• Must be able to stand for the duration of the shift (typically 4-6 hours).
• Must be able to walk, climb stairs, and navigate the venue.
• Willingness to learn and apply basic technology on smartphones and social media that help elevate our team and fans' experience and engage on Workplace – MLSE’s internal communication platform.
• May at times, be required to fulfill ushering responsibilities, cover breaks, etc

Apply by: April 29th, 2024

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.