At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential. 

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As a valuable member of the Scotiabank Arena Food & Beverage team, you will lead areas of the department. Your leadership and mentorship will provide supervision to the team, ensuring MLSE quality service and safety are upheld and the key objectives of the Food and Beverage department are met.

• Effectively lead all areas of the Food and Beverage department including Concessions, Beverage, In-Seat Service, and Vending.
• Lead an area of the department during all MLSE events with the assistance of the Assistant Manager and Supervisor teams.
• Provide leadership and direction by handling standards of quality, service, safety, and profit for the Quick Service department.
• Supervise, train, develop, and motivate the Assistant Manager, Supervisor, and Part-Time teams.
• Maintain relationships at all MLSE properties where staff, supervisors, and management are shared with Scotiabank Arena, BMO Field, and Coca-Cola Coliseum, ensuring all service expectations are being attained.
• Provide continuous leadership and mentorship to Assistant Managers and Supervisors leading the above areas.
• Ensure compliance with all related regulations such as those pertaining to Health & Safety and AGCO.
• Maintain ongoing communication with other departments to ensure effective and outstanding service delivery to front and back of house.
• Liaise with Human Resources Department to facilitate recruitment, orientation, and training.
• Ensure approved sales tracking, inventory, and accounting systems are followed.
• Resolve discrepancies quickly and effectively.
• Adhere to MLSE service standards, policies, and Collective Bargaining Agreement.
• Champion a “one team” approach while adhering to MLSE service standards and policies.

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• 3+ years of management experience in a high-volume quick service environment or high-volume restaurant.
• Available to work evenings, weekends, and holidays as required.
• Trained in W.H.M.I.S., Smart Serve, ServSafe, NFSTP or equivalent.
• Familiarity with Collective Bargaining Agreements and validated effective experience working in a unionized environment would be an asset.
• Demonstrated ability to build and develop professional relationships.
• Confident user of MS Office, inventory, and POS programs.
• Solid understanding and practical knowledge of industry principles and service etiquette.
• Ability to communicate, motivate, and lead effectively.
• A proactive approach toward day-to-day activities and shifting demands.
• Shown to perform well under pressure; balance multiple priorities at a time.
• Skilled knowledge of wine, beer, and spirits.

Apply by: January 26th, 2024 

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.