At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential. 

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As a valuable member of the Live Events team, you will be responsible for the delivery of winning customer service and leadership. You will be instrumental in overseeing the smooth, efficient execution of various events taking place at Scotiabank Arena, BMO Field, and Coca-Cola Coliseum.

Responsibilities:

• Support the execution of events, working within the Live Events team to lead all relevant event day personnel.
• Act as liaison between client and building personnel on day of event execution.
• Work with both front and back of house teams; providing friendly and informed response to any service or operational related issues and inquiries.
• Communicate positively and professionally with staff, clients and fans.
• Conduct event briefings for all event staff on day of event execution.
• Ensure the Building Safety polices & procedures are followed accordingly.
• Document for follow up, all incidents/concerns.
• Assist with other administrative functions including, but not limited to; event details, event calendars and scheduling.
• Ensure adherence by fans and employees to MLSE policies and procedures.
• Provide assistance to the Live Events team and all other areas as requested

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.
 

• Must be available to work a variety of shifts; weekdays, evenings, weekends and holidays as the need arises, including longer shifts on event days
• Supervisory experience, preferably in event management or a related field.
• Outgoing, organized, diplomatic and self-motivated
• Excellent communication, organizational and interpersonal skills
• Able to exercise diplomacy and tact always
• Experience in a unionized environment and in the live entertainment industry an asset
• Proven to perform well under pressure; manage multiple priorities simultaneously with a high degree of attention to detail
• An ongoing awareness and responsiveness to client satisfaction
• Work in compliance with the provisions of the Occupational Health & Safety Act
• A positive, winning attitude, incorporating integrity, confidentiality, and discretion

Apply by: September 30, 2023

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.