FOH Supervisor, e11even

  • Part-time

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential. 

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

As a valuable member of e11even, you will be responsible for delivering winning food & beverage service to our guests at all times by living our Visions and Values.


  • Lead by example and provide ongoing coaching / training / motivation to the e11even restaurant team
  • Work with the restaurant manager to prepare and organize seating plans
  • Ensure pre-opening duties are completed and staff are assigned sections
  • Verify the accuracy of incoming deliveries; ensure they are properly secured
  • Assist in expediting food orders to the dining room
  • Ensure order discrepancies are quickly resolved
  • Supervise the floor during service; respond to customer concerns
  • Ensure closing duties are completed in an accurate manner
  • Document service issues and resolutions
  • Assist with other administrative functions including employee performance reviews
  • Accurately and efficiently administer scheduling and attendance records
  • Adhere to MLSE service standards and policies
  • Follow all MLSE Health & Safety policies and procedures
  • Work in compliance with the provisions of the Occupational Health & Safety Act
  • Perform other duties as required


Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

  • Must be available to work evenings, weekends and holidays as required
  • Supervisory or management experience in a high volume restaurant is an asset
  • Solid understanding and practical knowledge of restaurant business principles and service etiquette
  • Effective team management experience
  • A proactive approach toward day-to-day activities and shifting demands
  • Comprehensive knowledge of food and wine
  • Competent with POS (Point of Sales)
  • An aptitude for identifying and assessing details
  • Exceptional interpersonal, and communication skills
  • Proven to perform well under pressure; manage multiple priorities simultaneously
  • Work in compliance with the provisions of the Occupational Health & Safety Act
  • An ongoing awareness and responsiveness to client satisfaction
  • An alignment with our Vision and Values which includes a positive, winning approach, incorporating integrity, confidentiality, and discretion
  • Strong organizational skills
  • A winning attitude

Learn more about the culinary experience at MLSE!

Additional Information

Apply by: March 24. 2023

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected] Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.