Account Coordinator, Membership (12-Month Contract)

  • Contract

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential. 

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

As an Account Coordinator on the Engagement & Development Team, you will be part of an innovative group striving to increase the value of MLSE’s various Membership groups (Maple Leafs, Raptors, Toronto FC, Argos, Marlies, Raptors 905 and LIVE) through high quality service, meaningful engagement and a wide variety of user-friendly platforms. In this part-time role (32 hours per week), your primary responsibility will be to support Membership engagement through email marketing and Membership Central on the team apps.

  • Help develop and support the overall Membership email strategy – connecting a key customer base to relevant and meaningful opportunities to enhance the value of their Membership.
  • Continuously build and improve database segmentation to ensure Members are served with content, offers and messaging that is most relevant and meaningful to them.
  • Manage campaign briefing and calendarization to ensure projects are up to date and followed with close attention to detail.
  • Develop engaging email copy to capture audience and convey key messaging.
  • Develop graphic and content assets that support recurring messaging for Membership Central.
  • Act as liaison between Membership team and external agency to support campaign development, revision, approval and deployment.
  • Support with LIVE show announcements.  

As part of the team, you will also be responsible for supporting the achievement of our annual department objectives. The successful candidate should have an innovative mentality that is able to problem solve and thrive in a fast-paced environment.

Please note this position is available as a contract, ending January 31, 2024.

Qualifications

  • Experience working directly with an email marketing platform (i.e. MailChimp, Salesforce, Marketo, etc.).
  • Knowledge of MS Office with focus on Excel, Word, Outlook and PowerPoint.
  • Understanding of basic design principles.
  • Strong writing skills with attention to detail.
  • Ability to work in a fast-paced environment.
  • Highly organized and able to prioritize multiple tasks.
  • Minimum 1-2 years’ experience in email marketing, public relations or communications.
  • University degree in business or related discipline.
  • Curious mindset, constantly looking for ways to elevate an optimize existing platforms and tactics.
  • Approachable and Passionate
  • Solutions finder who finds unseen solutions to both current and future business problems before they arise.
  • Experience working with large data-sets is an asset.

Additional Information

Apply by: January 31, 2023

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected] Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.