At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential. 

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Be part of the action and the experience. You will:

• Support our world class VIP Hospitality operations and programming across all our teams and LIVE vertical and venues. You will be responsible for executing a range of compelling VIP programs and be part of a team of operational experts to ensure all internal and external experiences are executed flawlessly. You have hospitality & concierge experience with an innovative and strategic mindset and your ability to make things happen through your extensive networks, industry knowledge, high level of confidentiality and sound judgment are key to being successful in the role.
• Manage a large and diverse portfolio of VIP experiences and programming to support retention, increase brand awareness and grow revenue
• Manage an array of bespoke experiences across (Leafs, Raptors, TFC, Argos and LIVE) and venues (Scotiabank Arena, BMO Field, Budweiser Stage and History)
• Foster and build strong working relationships across the organization to move projects forward quickly and effectively
• Deliver best in class service and hospitality to our most valued VIPs
• Stay abreast of industry trends and competing or complimentary best practices to continually level up the client and event experience
• Manage all phases of event experience, including the development of comprehensive plans, timelines, venue selection, data management, content design, budget planning, and execution of live, virtual, and hybrid experiences
• Liaise with the Global Partnership Team to ensure events are appropriately scheduled and executed, and that sponsor and partner benefits are delivered
• Ensure all events have clear goals, a demonstrable strategy, and measurable objectives
• Work with the Brand Marketing and Communications Team to curate and deliver event collateral in line with brand guidelines
• Proactively identify areas to create process efficiencies and assess critical risk areas to develop/maintain appropriate contingency plans
• Conduct post‐event debriefings to evaluate successful elements and challenges encountered, incorporating that information into the planning and execution of subsequent events
• Develop seasonal gifting strategy to support key retention strategies within the VIP Hospitality portfolio
• Negotiate vendor and supplier contracts within strict MLSE guidelines and budgetary parameters
• Responsible for the development of VIP gifting strategies across multiple brand verticals

• 5+ years of relevant industry experience in VIP Hospitality, Client Servicing and Events/Experiences
• Must be an effective communicator that can convey information efficiently and build strong relationships with external clients and internal key stakeholders at all levels
• Ability to work autonomously and collaboratively as a team, while juggling multiple tasks and deliverables
• Financial planning and budget tracking experience
• Excellent event and project management skills - in depth knowledge of event execution, creative development, and contract negotiation
• Internally motivated, driven and a resourceful problem solver on the fly, knows how to find answers to provide the best solution and knows when to escalate
• Proven success leading a team of successful individuals through coaching, development, and culture building with 5+ years of leadership experience leading a medium sized team.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Experienced user of event technology (CRM, registration, event applications), Microsoft 360 - Word, Excel, Outlook, PowerPoint, Photoshop
• The flexibility to work early mornings, late evenings, weekends due to the nature of our events

Apply by: October 12, 2022

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.