At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential. 

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Workforce Management & Scheduling at MLSE is a centralized scheduling department in HR that manages scheduling, time and attendance, and labour for over 3000 hourly unionized and non-unionized employees. We are also the administrator of Workforce, MLSE’s web-based hourly time and attendance system. We work with employees and leadership from almost every department in the company, giving you incredible insight into the operations of MLSE. Our work is essential to ensuring every Maple Leafs, Raptors, Argos, TFC, Marlies and Live event is resourced and ready to provide extraordinary moments for fans.  

As a Workforce Management & Scheduling Coordinator you will be a key support for operational leaders in your dedicated client teams. You’ll learn their operational needs so you can coordinate the administration of their schedules, time and attendance, assist with labour planning and analysis, be consulted on application of CBA rules, and be the first point of contact for basic HR transactions.   

Responsibilities

• Coordinating with operations teams to determine day-to-day scheduling needs, including management of internal scheduling processes, implementation, and documentation.
• Communicating with a team of hourly administrators to ensure schedules are created accurately and on time, and that absences are properly tracked and replaced as necessary.
• Maintenance of a monthly event listing; the creation and publishing of event calendars for hourly employees that indicate shift start and end times, number of employees needed, and location of shifts.
• Annual, monthly and ad-hoc attendance reporting, and any other CBA mandated reporting.
• Maintenance of seniority lists.
• Creation of annual hourly labour budget and monthly analysis of actual labour spend versus planned labour spend.
• Understanding of collective bargaining agreements and application of schedule, pay, and attendance clauses.
• Customer service support for hourly employee voicemail and email.
• Training and support for Workforce software at both the employee and manager level.

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application. 

• 2-3 years of scheduling experience, preferably in a unionized environment. You have a team player mentality with an outstanding work ethic and unflappable positivity.
• Exceptional prioritization skills and you are comfortable with priorities that could shift multiple times a day.
• A creative problem solver and can manage conflicting priorities.
• A proactive approach to day-to-day tasks and projects, demonstrating initiative and independence.
• Experience working with collective bargaining agreements an asset.
• Knowledge of Workforce Software a strong asset.
• Strong interpersonal and business communication skills, with the ability to forge stakeholder relationships.
• Intermediate Excel skills, comfortable with Outlook and managing heavy email volume. Beginner knowledge of Power Point.
• Experience working with collective bargaining agreements an asset.
• Available to work evenings, weekends and holidays as required.

Apply by: October 16, 2022

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. 

#LI-DNP