At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential. 

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team. 

As a valuable member of the Catering team, you will be responsible for the delivery of championship customer service to fans/guests during Leafs and Raptors game nights.

Responsibilities

• Generate a welcoming and comfortable atmosphere for guests
• Exercise confidence and enthusiasm throughout the event
• Establish a level of comfort and trust with guests, being intuitive to their needs with the goal to improve upon their experience
• Arrive in full uniform on time as per the schedule
• Responsible for setting up the suites in a timely and appropriate fashion before guest arrival
• Pick up designated food from kitchen at the beginning of shift and return it at the end of the night
• Coordinate the service of food and beverages to all guests in the suite
• Prepare requisitions at the end of the shift of product that is required for the next game
• Report any special food and beverage requests to the direct supervisor when made aware of them
• Consistently ensure that the suite is organized, and cleanliness maintained
• Rigorously ensure responsible alcohol service using Smart Serve principles
• Ensure adherence to ACGO and MLSE policies and regulations
• Assure all fridges are fully stocked constantly
• Anticipate guests needs and reacts in a professional and courteous manner
• Report any problems/issues to the supervisor/manager immediately
• Adhere to all MLSE service standards and policies including Health & Safety

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application. 

• Must be available to work evenings, weekends and holidays; varying hours based on event schedule
• Smart Serve certification
• Excellent interpersonal and communication skills
• Superior problem solving and decision-making skills
• Able to work independently
• Work well under pressure; handle multiple tasks simultaneously
• A winning attitude

Apply by:  July 16, 2022

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Maple Leaf Sports & Entertainment Partnership will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

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