Account Manager, Commercial Marketing

  • Full-time

Company Description

At Maple Leaf Sports & Entertainment Ltd. (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential. 

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team. 

Job Description

The Account Manager is a role that is part of our new Commercial Marketing group, working closely with MLSE Digital Labs responsible for the success of our commercial clients by coordinating all aspects of a successful commercial product implementation, developing trusted relationships with key account contacts, onboarding of clients and leading of cross-functional relationships within Digital Labs and the Commercial Marketing team

We are looking for a collaborative and highly engaged Account Manager to drive client success and revenue growth across a new customer and own the client relationship across the accounts.

If you are a strong communicator and quick learner, have a passion for technology and innovation, sports and entertainment and enjoy building relationships with your clients, then we invite you to apply.

Key responsibilities

  • Own, drive, and manage the end-to-end client relationship from engagement to implementation to ongoing account management – ensuring client satisfaction, renewal, and expansion
  • Plan and execute client onboarding including training and launch planning
  • Work collaboratively with sales, engineering, product, commercial operations, design, application support and other cross functional groups such as legal, finance, and marketing to ensure seamless client onboarding and ongoing engagement
  • Triage performance issues and initiate escalations to ensure successful resolution if required
  • Delight every client with each interaction and play a key role in developing the market reputation of our company as we scale and evolve our products to meet clients’ needs
  • Deliver impactful product demos, provide insightful technical answers, and recommend innovative ways to get the most out of the product/service
  • Be the voice and champion of the client to the product team and other cross-functional teams
  • Assist client with product data analysis and reporting when necessary
  • Make every potential and existing client happy with every interaction
  • Develop a thorough understanding of our digital products and the value they bring to clients
  • Manage, track, and report sales activities and results using Salesforce

Qualifications

  • You have experience as an Account Manager, Account Executive, or commercially focused Customer Success Manager, preferably in the technology and/or sports and entertainment industries
  • You have experience in project implementation and/or product management
  • You have a strong track record of managing executive relationships and collaborating with cross functional partners
  • You demonstrate collaborative and highly engaged approach when undertaking projects
  • You are a results oriented and detailed individual with a focus on standard methodologies and continuous improvements
  • You have strong interpersonal communication (written and verbal) skills
  • You demonstrate initiative and can work independently and as part of a team
  • You possess outstanding organizational skills with the ability to independently lead and prioritize work activities and inputs
  • You are results and detail oriented focusing on leading practices and ongoing improvements
  • Your interpersonal skills help you to excel at presenting and partnering at all levels of an organization
  • Your ability to analyze and interpret various data and develop logical solutions provide you an outstanding perspective over others
  • You prefer a multifaceted and fast-paced environment
  • You excel at the ability to work to deadlines in high-pressure situations

Additional Information

Please apply by: June 3, 2022

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.