At Maple Leaf Sports & Entertainment Ltd. (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential. 

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team. 

As part of the Hockey Sales Team, your focus will be selling group tickets, season tickets, partial plans, and premium seats as well as coordinate and promote group events to support our Toronto Maple Leafs and Toronto Marlies ticketing team at Scotiabank Arena and Coca-Cola Coliseum. This includes, but is not limited to prospecting new business, working with current clients, hosting at Toronto Maple Leafs and Toronto Marlies games as well as collaborating with all ticketing verticals within our teams to improve the ticketing business. To be successful in this role, you must be a proactive, goal-oriented individual who thrives in a high-paced business environment and shares our common purpose to unite and empower employees to build outstanding moments for our fans and each other.

Responsibilities

• We are a ‘team first’ culture so your first responsibility is to be a great teammate. Each member of our sales team takes an equal share in developing and preserving a positive and collaborative group dynamic; this is the foundation of our success.
• Identify group sales and season seat prospects by completing call campaigns, cold calling, emailing and face to face appointments
• Develop and implement group ticket sales events and promotions and new business initiatives to drive our Toronto Marlies Season Seat base
• Meet or exceed Hockey Sales revenue objectives.
• You will need to be prepared to shift focus as the demands of the business evolve. This could include supporting with Toronto Maple Leaf and Toronto Marlies playoffs, or any of our other teams.
• Prepare and implement presentations to prospective clients.
• Develop strong relationships with minor hockey organizations to support our ticketing plan.
• Lead the ticket system including accurate ticket administration and balancing of the financial process.
• You will be required to master our CRM system, Salesforce, as a tool to help guide your daily behaviors and measure the progression of your sales funnel.
• Fulfill Toronto Maple Leafs & Toronto Marlies match day responsibilities including but not limited to greeting clients, helping with lead prospecting initiatives and handling pre-and post-game activations.

• 1-2 years of experience in developing sales and service relationships
• A self-starter with a professional demeanor and presence
• Comfortable and capable of delivering within a fast-paced environment, using time management and interpersonal skills
• Available to work evenings, weekends and holidays as required
• A positive, team first approach, incorporating integrity, confidentiality and discretion
• Displays a confidence and ability to make sales calls
• Proven record of building and developing professional relationships
• Skillful at listening, understanding, and presenting in detail
• Willingness to mentor and be coached with the bravery to try new things and learn from the results
• Highly motivated individual with a strong desire to build a career in the sports business
• A ‘One-Team’ approach toward departmental and company-wide goals
• Shown to perform well under timelines; prioritize simultaneously
• Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint
• TicketMaster and/or ARCHTICS knowledge is an asset but not crucial
• Salesforce knowledge would be an asset

Apply by: June 6, 2022

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.