Maple Leaf Sports & Entertainment (MLSE) one of the world's premier sports and entertainment companies, owns the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBA D-League), TFC II (USL) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. Its charitable arm, MLSE Foundation, focuses on funding initiatives to support youth through sport and recreational programs. In 2017 MLSE Foundation, with support of community and corporate partners, built MLSE LaunchPad, a 42,000-sq. ft. space dedicated to programming that support its four Pillars: Healthy Body, Healthy Mind, Ready For School and Ready For Work.

MLSE also owns and operates Scotiabank Arena, Canada’s premier sports & entertainment venue hosting more than 200 events each year, as well as two digital channels (Leafs Nation Network and NBA TV Canada), and has a partnership with Live Nation (the biggest concert promoter in the world). MLSE has also invested in and operates five of Toronto's sports facilities – Coca-Cola Coliseum, BMO Field, BMO Training Grounds at Downsview Park, home of Toronto FC's Academy and the First Team's practice facility, the Toronto Raptors’ training facility and the MasterCard Centre for Hockey Excellence, the practice facility for the Maple Leafs and Marlies.

MLSE’s common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other.

Who We Are: 

We celebrate the diversity, individuality, and personality of our peers, striving to be the best in class, in every class. We believe in Respect, Resilience, Commitment, and Ambition. We work for, with, and around the people that inspire us to try, persist, and achieve more. 

Our work goes beyond games, seasons, trophies, and tours. Our success is measured by more than a scoreboard. Our team is stronger when we stand united. We create, we celebrate, we build, and we become better! 

What we choose to do next, means everything! It defines greatness, builds character, makes history, and brings the world to its feet. 

POSITION OVERVIEW

As a part of the Membership Team, you will be responsible for establishing and retaining relationships with a dedicated book of business.  This book of business will be focused on member accounts from one of our teams - Toronto Maple Leafs, Toronto Marlies, Toronto Raptors, Raptors 905, Toronto FC, or Toronto Argonauts. You will be accountable for renewing your Member book of business to achieve league leading retention rates. As part of the team you will also be responsible for supporting the achievement of our annual department objectives. The successful candidate should have an innovative mindset that is able to problem solve and thrive in a fast-paced environment.

Please note that this is a part-time contract role, working 32 hours per week with the possibility of additional hours as required by business needs.

RESPONSIBILITIES

• Meet or exceed renewal targets during all annual retention campaigns.
• Meet or exceed all Dashboard targets.
• Provide exceptional service through inbound and outbound calling campaigns and client meetings.
• Maintain established client relationships; servicing all existing Member accounts.
• Drive an emotional connection between Members and our brands through supporting the ideation, development, and execution of engagement programs.
• Support to all other service initiatives and programs as required including but not limited to the Member relocation events, game day duties and various Member networking events both in and out of venue.
• Maintain proper financial administration and balancing for all accounts.
• Participate in strategic and innovative thinking exercises to challenge the status quo.
• Work in conjunction with the entire Ticket Sales Membership teams to reach department goals and objectives.
• Participate in special projects and perform other related duties as requested

• 1-2 years of experience in developing sales and service relationships is ideal
• TicketMaster and/or ARCHTICS knowledge is an asset but not essential
• Salesforce knowledge is an asset but not essential
• An ongoing awareness and responsiveness to client satisfaction
• Demonstrated ability to build and develop professional relationships
• Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint
• Skillful at listening, understanding and communicating effectively
• A ‘One-Team’ approach toward departmental and company-wide goals
• Proven to perform well under pressure; manage multiple priorities simultaneously
• A self-starter with a mature, professional attitude and presence
• Alert and receptive to shifting demands within a fast-paced, changing environment
• Comfortable and capable of delivering within a deadline-driven environment, utilizing time management and organizational skills
• Available to work evenings, weekends and holidays as required
• A positive, winning approach, incorporating integrity, confidentiality and discretion

Apply by: December 3rd, 2021

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Maple Leaf Sports & Entertainment Partnership will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.