Maple Leaf Sports & Entertainment (MLSE) one of the world's premier sports and entertainment companies, owns the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBA D-League), TFC II (USL) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. Its charitable arm, MLSE Foundation, focuses on funding initiatives to support youth through sport and recreational programs. In 2017 MLSE Foundation, with support of community and corporate partners, built MLSE LaunchPad, a 42,000-sq. ft. space dedicated to programming that support its four Pillars: Healthy Body, Healthy Mind, Ready For School and Ready For Work.

MLSE also owns and operates Scotiabank Arena, Canada’s premier sports & entertainment venue hosting more than 200 events each year, as well as two digital channels (Leafs Nation Network and NBA TV Canada), and has a partnership with Live Nation (the biggest concert promoter in the world). MLSE has also invested in and operates five of Toronto's sports facilities – Coca-Cola Coliseum, BMO Field, BMO Training Grounds at Downsview Park, home of Toronto FC's Academy and the First Team's practice facility, the Toronto Raptors’ training facility and the MasterCard Centre for Hockey Excellence, the practice facility for the Maple Leafs and Marlies.

MLSE’s common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other.

The Director, Security Operations will be responsible for the management and oversight of all MLSE event and facility operations, including physical security systems across eight MLSE venues and over 400 events a year. The Director, Security Operations will effectively manage the delivery of security operations in a 24/7 dynamic, high-paced environment together with our employees, unions, law enforcement business units, and third-party service suppliers while delivering exceptional customer service.

In addition to overseeing day-to-day operations, this role will constantly seek business improvements and design new methods of service delivery by challenging the status quo. The successful candidate will have a proven track record of driving continuous improvement in a security delivery environment.

Joining a well-established team, this role requires a strong leader to further develop and drive the security operations team to contribute strongly to the company’s overall strategic plan.

KEY RESPONSIBILITIES

• Lead and direct a 350+ team of managers, supervisors, guards and staff to deliver MLSE’s security program with a relentless focus on operational excellence, an engaged workforce, and an exceptional fan experience
• Work closely with security programs, the leagues, our teams, law enforcement, event operations and other operational units to deliver a program that meets security standard objectives and league compliance while delivering a seamless experience for fans, employees, vendors and visitors
• Coach, mentor and inspire staff
• With People and Culture & Workforce Planning develop people first initiatives that support the recruitment, onboarding, training, development and succession planning of our large in-house guard team
• Determine and implement the department’s strategic initiatives, goals, and objectives of the team aligned with MLSE’s Venue and Operations strategic plan
• Ensure work is performed in a manner that ensures the safety of MLSE employees, teams, and fans
• Develop and oversee budgets, including departmental labour spend, third-party supplier costs, and capital expenditures and effectively handle controllable expenses
• Clearly define and commit to financial and operational results including establishing financial and operational metrics and key performance indicators
• Champion continuous improvement, innovative thinking and a culture of service excellence
• Lead in the industry by developing a network of contacts at local, national and international venues

• Bachelor’s degree or equivalent in experience related to security is required with 7+ years of experience in a similar senior leadership capacity
• 5+ years of leading a dynamic and high-performing team with a focus on coaching for influence
• Venue, facility or event experience leading large teams delivering security programs including high-throughput client security screening required
• Experience in labour relations, vendor contract negotiations and management, and exemplary customers/guest experience required
• Business acumen with sound strategic planning, budgeting, problem-solving, and analytics
• Moderate knowledge of security systems and technology including CCTV, access control, x-rays, metal detectors, and credentialing programs required to lead a team of staff and contractors managing the physical security systems infrastructure
• Superior leadership and management skills; able to lead a team and handle multiple competing priorities
• Ability to perform multiple tasks in a fast-paced environment, consistently meeting deadlines with accurate and detailed results
• Excellent interpersonal and communication skills (written and oral) for effective interaction with all levels of company management and personnel
• High level of integrity and strong sense of personal ownership and accountability
• Understands the importance of accuracy and timeliness
• Ability and interest to work mostly evenings, and on weekends and holidays

LEADERSHIP ATTRIBUTES

• Results driven, energetic, creative and hardworking, with a commitment to the highest quality of care and service. Has a reputation as a leader who “gets things done”
• Strong communication skills, comfortable interfacing with all levels of management and works well cross-functionally in a team environment
• Great leader who knows how to build/get the most out of their team
• Ability to thrive in a high pressure, real-time culture
• High capacity; able to juggle a large volume of complex projects
• Problem solver, who thrives in a dynamic, fast paced environment.
• Great influencer and strategic advisor
• Politically savvy; exercises discretion and diplomacy

Please apply by: November 4th, 2021

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Maple Leaf Sports & Entertainment Partnership will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.