Maple Leaf Sports & Entertainment (MLSE) one of the world's premier sports and entertainment companies, owns the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBA D-League), TFC II (USL) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. Its charitable arm, MLSE Foundation, focuses on funding initiatives to support youth through sport and recreational programs. In 2017 MLSE Foundation, with support of community and corporate partners, built MLSE LaunchPad, a 42,000-sq. ft. space dedicated to programming that support its four Pillars: Healthy Body, Healthy Mind, Ready For School and Ready For Work.

MLSE also owns and operates Scotiabank Arena, Canada’s premier sports & entertainment venue hosting more than 200 events each year, as well as two digital channels (Leafs Nation Network and NBA TV Canada), and has a partnership with Live Nation (the biggest concert promoter in the world). MLSE has also invested in and operates five of Toronto's sports facilities – Coca-Cola Coliseum, BMO Field, BMO Training Grounds at Downsview Park, home of Toronto FC's Academy and the First Team's practice facility, the Toronto Raptors’ training facility and the MasterCard Centre for Hockey Excellence, the practice facility for the Maple Leafs and Marlies.

MLSE’s common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other.

As a valuable member of the Event Personnel team, you will be responsible for the delivery of staff leadership and elevated customer service at both the Scotiabank Arena and BMO Field. We are looking for an outgoing, diplomatic and self-motivated team member with excellent interpersonal and communication skills who embodies our visions and values and strives for excellence on a daily basis.

RESPONSIBILITIES

• Lead by example and provide ongoing coaching/training/motivation to the Event Personnel team
• Provide friendly and informed response to any service-related issue/inquiry
• Communicate positively and professionally with staff and fans
• Conduct event briefings
• Determine and implement effective team deployment
• Document for follow up, all incidents/concerns
• Assist with other administrative functions including employee performance reviews
• Ensure adherence by fans and employees to MLSE policies and procedures including Health & Safety
• Work in compliance with the provisions of the Occupational Health & Safety Act
• Other duties as required

• Must be available to work evenings, weekends and holidays both indoors and outdoors
• Minimum 5 (five) years of employee supervisory experience, preferably in event personnel management or a related field
• Familiarity with the City of Toronto and its tourist attractions
• Smart Serve, CPR and First Aid required

Please apply by: October 4, 2021

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Maple Leaf Sports & Entertainment Partnership will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.