Supervisor, Front of House

  • 40 Bay St., Toronto, ON M5J 2X8, Canada
  • Part-time

Company Description

Maple Leaf Sports & Entertainment (MLSE) one of the world's premier sports and entertainment companies, owns the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBA D-League), TFC II (USL) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. Its charitable arm, MLSE Foundation, focuses on funding initiatives to support youth through sport and recreational programs. In 2017 MLSE Foundation, with support of community and corporate partners, built MLSE LaunchPad, a 42,000-sq. ft. space dedicated to programming that support its four Pillars: Healthy Body, Healthy Mind, Ready For School and Ready For Work.

MLSE also owns and operates Scotiabank Arena, Canada’s premier sports & entertainment venue hosting more than 200 events each year, as well as two digital channels (Leafs Nation Network and NBA TV Canada), and has a partnership with Live Nation (the biggest concert promoter in the world). MLSE has also invested in and operates five of Toronto's sports facilities – Coca-Cola Coliseum, BMO Field, BMO Training Grounds at Downsview Park, home of Toronto FC's Academy and the First Team's practice facility, the Toronto Raptors’ training facility and the MasterCard Centre for Hockey Excellence, the practice facility for the Maple Leafs and Marlies.

MLSE’s common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other.

Job Description

MLSE owns and operates multiple restaurants and Arenas in and around the Toronto Area including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, e11even, Real Sports, Hot Stove Club, Platinum Club and Scotia Club. As a valuable member of the Restaurant Team, you will be responsible for delivering an elevated food & beverage service and exceptional hospitality to our guests & fans at all times by living our Visions and Values. Your leadership, passion and commitment to teamwork will contribute to inspiring others, ensuring MLSE quality service and safety standards are upheld and the key objectives of the Food and Beverage department are met.

RESPONSIBILITIES

  • Lead by example and provide ongoing coaching / training / motivation to the restaurant team
  • Work with the restaurant manager to prepare and organize seating plans
  • Ensure pre-opening duties are completed and staff are assigned sections
  • Verify the accuracy of incoming deliveries; ensure they are properly secured
  • Assist in expediting food orders to all sections of the restaurant
  • Ensure order discrepancies are quickly resolved
  • Supervise the floor during service; respond to guest concerns
  • Ensure closing duties are completed in an accurate manner
  • Document service issues and resolutions
  • Assist with other administrative functions including employee performance reviews
  • Accurately and efficiently administer scheduling and attendance records
  • Adhere to MLSE service standards and policies
  • Follow all MLSE Health & Safety policies and procedures
  • Work in compliance with the provisions of the Occupational Health & Safety Act
  • Perform other duties as required

Qualifications

  • Must be available to work evenings, weekends and holidays as required
  • Supervisory or management experience in a high volume restaurant is an asset
  • Solid understanding and practical knowledge of restaurant business principles and service etiquette
  • Effective team management experience
  • A proactive approach toward day-to-day activities and shifting demands
  • Comprehensive knowledge of food and wine
  • Competent with POS (Point of Sales)
  • An aptitude for identifying and assessing details
  • Exceptional interpersonal, and communication skills
  • Proven to perform well under pressure; manage multiple priorities simultaneously
  • Work in compliance with the provisions of the Occupational Health & Safety Act
  • An ongoing awareness and responsiveness to client satisfaction
  • An alignment with our Vision and Values which includes a positive, winning approach, incorporating integrity, confidentiality,and discretion
  • Strong organizational skills
  • A winning attitude

Additional Information

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Maple Leaf Sports & Entertainment Partnership will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected] Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Privacy Policy