Assistant Manager, Food & Beverage, Quick Service

  • Full-time

Company Description

Maple Leaf Sports & Entertainment (MLSE) one of the world's premier sports and entertainment companies, owns the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBA D-League), TFC II (USL) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. Its charitable arm, MLSE Foundation, focuses on funding initiatives to support youth through sport and recreational programs. In 2017 MLSE Foundation, with support of community and corporate partners, built MLSE LaunchPad, a 42,000-sq. ft. space dedicated to programming that support its four Pillars: Healthy Body, Healthy Mind, Ready For School and Ready For Work.

MLSE also owns and operates Scotiabank Arena, Canada’s premier sports & entertainment venue hosting more than 200 events each year, as well as two digital channels (Leafs Nation Network and NBA TV Canada), and has a partnership with Live Nation (the biggest concert promoter in the world). MLSE has also invested in and operates five of Toronto's sports facilities – Coca-Cola Coliseum, BMO Field, BMO Training Grounds at Downsview Park, home of Toronto FC's Academy and the First Team's practice facility, the Toronto Raptors’ training facility and the MasterCard Centre for Hockey Excellence, the practice facility for the Maple Leafs and Marlies.

MLSE’s common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other.

Job Description

As a valuable member of the Food & Beverage team, you will assist the Food & Beverage Manager in overseeing and leading the Quick Service department, ensuring the delivery of winning food and fan service to all fans during a variety events at Scotiabank Arena, BMO Field and Coca-Cola Coliseum.

  • Lead the Quick Service Food and Beverage team during events with the assistance of the Part Time Supervisor team.
  • Provide leadership and direction by managing standards of quality, service, safety, and profitability for the Quick Service department.
  • Supervise, train, develop and motivate the F&B hourly team.
  • Resolve discrepancies quickly and effectively.
  • Ensure compliance with all related regulations such as those pertaining to Health & Safety and AGCO.
  • Work in compliance with the provisions of the Occupational Health & Safety Act
  • Carry out administrative functions pertaining to hiring, scheduling, payroll, performance reviews, coaching, corrective actions and discipline.
  • Act as an ambassador for MLSE and our community.
  • Adhere to MLSE service standards and policies.
  • Perform other related duties as required.

Qualifications

  • Strong food service background
  • Experience as a manager/supervisor of F&B in a hotel, restaurant or events based venue is required
  • Leadership experience in a high volume food service  environment
  • Trained in WHMIS., NFSTP, ServSafe or equivalent
  • Smart Serve certified required
  • Solid understanding and practical knowledge of Industry principles and service etiquette
  • Ability to communicate, motivate and lead effectively
  • A proactive approach toward day-to-day activities and shifting demands
  • P & L knowledge and ongoing awareness
  • Proven to perform well under pressure; manage multiple priorities simultaneously
  • Ongoing awareness and responsiveness to client satisfaction.
  • Available to work evenings, weekends and holidays as required
  • High-energy, client-service attitude
  • A positive, winning approach, incorporating integrity, confidentiality and discretion

Additional Information

 

Apply by: March 16.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Maple Leaf Sports & Entertainment Partnership will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.