We are an innovative wholesale company, part of the METRO Group. Working together in the global MAKRO/METRO Cash&Carry network, we provide the highest quality goods and comprehensive business solutions to our 21 million customers in 25 countries around the world. If, like us, you have an entrepreneurial nature, are open to new challenges, and enjoy learning, join our Team.

We are seeking an accomplished Learning and Development Partner to join our Convenience Academy Team and contribute their expertise in developing and delivering retail training programs.

As a subject matter expert, you will play a critical role in enhancing the knowledge, skills, and performance of our Retail Partners and Metro/Makro employees through well-crafted e-learning programs.

Responsibilities:

• Curriculum design by developing a comprehensive training portfolio for Convenience Academy, aligned with organizational goals and educational objectives.
• Provide and develop content for selected topics to be transferred into suitable learning formats (blended learning).
• Collaborate with the Global Franchise Team, Global L&D team, external retail experts, and selected countries (PL-pilot; Ro, RU, CZ, SL).
• Support the implementation of blended learning solutions in METRO/Makro countries.
• Facilitate training sessions (train the trainer), workshops, and webinars for Retail Partners and employees, ensuring an interactive and impactful learning experience.
• Provide subject matter expertise to ensure the accuracy and relevance of training content on various topics.
• Develop assessments and evaluations to measure the effectiveness of training programs and make continuous improvements.
• Conduct needs assessments to identify learning gaps and develop targeted solutions to address them.
• Stay updated with industry trends, best practices, and new technologies in learning and development.
• Actively support professional exchanges between countries on local training programs and practices, identify the best local L&D programs, and promote their sharing for internationalization.
• Review, edit, and update existing training programs.
• Identify opportunities to enhance the overall learning experience and recommend innovative learning solutions.
• Drive learning culture.

Requirements:

• At least 5 years of practical retail experience based on convincing success in food retail environments.
• Ability to translate business requirements into learning solutions.
• Business coaching skills in delivering Train-the-Trainer formats. 
• Ability to work in cross-cultural teams and matrix management organization (Functional management, hierarchical management, validation role, implementation role). 
• Excellent presentation and facilitation skills with the ability to engage and inspire learners. 
• Analytical mindset to assess training needs and measure program effectiveness. 
• Strong project management skills to oversee complex training initiatives. 
• Excellent communication and interpersonal skills to collaborate with diverse stakeholders. 
• Passion for continuous learning and willingness to share knowledge with others. 
• Fluency in English required.

We offer:

• Competitive compensation package.
• Exposure in international business environment,
• cross-functional /cross-business cooperation
• Opportunity to shape the learning and development landscape within the Metro/Makro Organization.
• Professional growth and development opportunities.

If you are passionate about fostering employee growth and development and have a proven track record in creating impactful training programs, we encourage you to apply. Please submit your resume and a cover letter highlighting your relevant experience and achievements. We look forward to reviewing your application.