MDU Resources is Building a Strong America

®

A strong infrastructure is the heart of the American economy. It is the natural gas and electricity that power business, industry and our daily lives. It is the pipes and wires that connect our homes, factories, offices and stores to bring them to life. It is the transportation network of roads, highways and airports that keeps our economy moving. Infrastructure is our business.

We provide value-added natural resource products and related services that are essential to energy and transportation infrastructure.

Our company was founded in 1924 as a small electric utility serving a handful of farm communities on the border of Montana and North Dakota. We realized early the value of delivering a variety of services, and we grew our company by developing a core line of businesses.

Today, we are a multibillion-dollar corporation with most of our businesses headquartered in Bismarck, North Dakota, but operations and customers across the country. MDU Resources is the largest publicly traded company headquartered in North Dakota, and we do business in 48 states.

Since 1948, our stock has been traded on the New York Stock Exchange. It trades under the symbol MDU.

• Listen and respond to customers’ needs and concerns
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help
  
  Customer Service Benefits:
  
  $14-16 an hour to start, complete benefits after probationary period
  Full time, Monday thru Friday, 8am to 5pm.
  Room for Growth within the organization
  
  

Job Requirements

Customer Service Representative Requirements:

• A professional and highly motivated Customer Service Representative is needed to make and answer calls from 8:00 a.m. to 5:00 p.m. Monday through Friday.
  
  
• Strong verbal communication skills, Strong written communication skills and Great telephone etiquette
  
  
• Experience: 1 year customer service experience required and MUST have 1 year experience with health insurance.
  
  Interested and qualified candidates for the Customer Service Representative opening should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.
  

Job benefits

salary

vacation days

Sick, personal, and parental leave

Child and elder care

Health insurance

Retirement plans

Professional development

Education and Experience:

6 months of clerical/data entry experience
High school diploma or GED required