MDU Resources is Building a Strong America

®

A strong infrastructure is the heart of the American economy. It is the natural gas and electricity that power business, industry and our daily lives. It is the pipes and wires that connect our homes, factories, offices and stores to bring them to life. It is the transportation network of roads, highways and airports that keeps our economy moving. Infrastructure is our business.

We provide value-added natural resource products and related services that are essential to energy and transportation infrastructure.

Our company was founded in 1924 as a small electric utility serving a handful of farm communities on the border of Montana and North Dakota. We realized early the value of delivering a variety of services, and we grew our company by developing a core line of businesses.

Today, we are a multibillion-dollar corporation with most of our businesses headquartered in Bismarck, North Dakota, but operations and customers across the country. MDU Resources is the largest publicly traded company headquartered in North Dakota, and we do business in 48 states.

Since 1948, our stock has been traded on the New York Stock Exchange. It trades under the symbol MDU.

The Customer Service Representative will interact with customers to answer general inquiries, resolves issues, and handle customer complaints.   The ideal candidate will maintain a professional image through proper telephone etiquette and uphold a can-do attitude at all times.

Customer Service Representative Responsibilities:

• Handle inbound and outbound calls from external and internal clients
• Provide excellent customer service to all callers and maintain adequate call times
• Input documentation on all calls and follow-up with callers as needed
• Escalate calls as necessary to the appropriate lead or department
• Resolve customer support related issues and provide callers with proper solutions to their concerns

Job Requirements

• At least 1+ year experience in a call center, retail, or other customer service environment
• Strong communication skills
• Basic computer knowledge
• Ability to juggle multiple tasks simultaneously