Computer Network Support Specialist

  • Full-time

Company Description

MDC Data Centers offers the ideal solution for networks seeking efficient and effective connectivity throughout Mexico. Our approach is based on centralizing the core points-of-presence for Mexican and North American networks in our neutral spaces located along the US border. This convergence of northbound and southbound networks creates a dense network ecosystem on the border, which is further strengthened by our unique International Fiber Crossings infrastructure and secure, neutral hosting environment for network connections. Together, these components form our Border Interconnection Platform™, which aims to facilitate connections that empower customers and communities by uniting networks, countries, and people.

With data centers in McAllen, Laredo, Eagle Pass, El Paso, Nogales, and San Diego, MDC Data Centers, serves the Mexican market allowing American and International carriers to connect to the largest concentration of Mexican carriers in carrier-neutral facilities. 

Job Description

Are you looking for an exciting career in telecom? ¡Join us! 

We are looking for a Computer Network Support Specialist to assist clients at our Data Centers. As a Computer Network Support Specialist, you will analyze and troubleshoot computer network problems to guarantee that our client's services keep running smoothly by fixing networks, equipment, and systems. In this role, the person primarily performs network maintenance to ensure networks operate correctly with the slightest disturbance and provides reports about equipment, networks, and facilities. 

The Computer Network Support Specialist in MDC excels in customer service and maintenance. In this role, you will always be ready to listen to our client's issues and concerns to fix networks and systems creatively and quickly. 

Do you like to find solutions and make clients happy? Join us to promote connectivity!

What would you be doing?

  • Install computer system and internet connections.
  • Maintain excellent customer service, accommodating customer requests and needs related to data center maintenance and network systems.
  • Assist with training newly hired technical support coordinators and customer service representatives.
  • Provide administrative, computer, and technical support for the Data Center and fiber optic network daily operations.
  • Engineer network projects, including cable, socket, and patch panel terminations, including the configuration of network routers, switches, and firewalls.
  • Developed scenarios to troubleshoot computer, network, application, and peripheral issues.
  • Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.
  • Perform network maintenance to ensure networks operate correctly with minimal interruption.
  • Perform basic computer engineering operations, core infrastructure maintenance, data center management, commissioning, and start-up.
  • Participate in installing and managing all cable and network infrastructure supporting facility and customer connectivity. 
  • Participate in technical event management including post-event root cause analysis and infrastructure repair. 
  • Maintain records and drawing schematics of the center to detail what equipment is installed.



  • Associate degree in electrical, electronics, electrical mechanical engineering, telecommunications engineering, computer information Systems, computer science,  or related field.

Technical skills and work experience

  • Bilingual – English and Spanish required.
  • Communicates effectively orally and in writing
  • 2 years of experience in position(s) with similar job duties

Other skills

  • Problem-Solving: You can criticize technical requirements and troubleshoot network systems.
  • Customer service orientation: You demonstrate the ability to actively listen to what customers say and what they want to assist with their  requests and provide solutions.
  • Detail-oriented: You are able to give a task their undivided attention and catch mistakes, errors, or changes to excel in service delivery. 
  • Planning: You demonstrate the ability to plan maintenance windows and anticipate challenges. 
  • Organization: You keep information organized to perform technical activities and document procedures.
  • Communication: You demonstrate the ability to communicate in English and Spanish with different stakeholders.
  • Resilience: You continue performing effectively when faced with time pressures, adversity, disappointment, and welcome feedback.
  • Teamwork: You demonstrate enthusiasm in helping coworkers and engaging with them to achieve goals.
  • Flexibility: You demonstrate curiosity for multiculturalism, modify your approach as needed to promote collaboration, and quickly adapt to changes.

Work arrangement

  • Insite  McAllen, TX.

Additional Information

A Global Team

MDC was founded on the principle of bridging two countries together, so we get the idea of not just accepting the difference in people, but celebrating it and recognizing the value it brings to our customers and employees.
Our ability to understand, embrace and operate in a multicultural world - both in the marketplace and in the workplace - is critical to our success.