MDC, formerly McAllen Data Center, helps carriers and enterprises interconnect with major Internet Service Providers on the US-Mexico border. The company is considered one of the fastest-growing data centers in South Texas, presenting a unique offer of reliable colocation services with a fiber optics infrastructure to foster connectivity across the border.

With data centers in McAllen, Laredo, El Paso, and Nogales; MDC Data Centers, serves the emerging Mexican market allowing American and International carriers to connect to the largest concentration of Mexican carriers in carrier-neutral facilities.

Join Our Team as a NOC Technician and Help Keep the World Connected!

Are you passionate about technology, fulfilled when you see a customer happy, and looking to be part of a team that helps keep the world connected? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we have the perfect opportunity for you!

We are currently seeking a talented NOC Technician to join our team. As a NOC Technician, you will be the first front line to respond to customer requests ensuring maximum uptime and availability to guarantee our client's satisfaction. You will coordinate repair efforts for the network, receive packages, and address customer concerns. This includes maintaining 24/7/365 surveillance monitoring of the diverse network and coordinating with internal teams to guarantee our customers' satisfaction.

Responsibilities:

• Create and maintain effective relationships with customers, with customer satisfaction as the ultimate goal.
• Provide technical support to customers via phone, email, and chat.
• Manage customer tickets in the fastest and most comprehensive way according to the SLA.
• Work in conjunction with other departments to facilitate customer visits and necessary department audits.
• Work together with other departments to offer effective solutions in case of requiring support.
• Collaborate with engineering and operations teams to resolve complex issues.
• Monitor, solve, and escalate problems within the MDC infrastructure, including client colocation.
• Maintain a proactive knowledge of all the Company's products, processes, and systems.
• Help to troubleshoot and resolve network issues promptly.
• Maintain accurate records of network performance and incidents.
• Participate in on-call rotation for after-hours support.
• Support in department audits. 
   

Education:

• An Associate's degree (A.A.) or equivalent from a two-year college or technical school, or an equivalent combination of education and experience, is required.
• Customer service courses are a plus.
• A Bachelor's degree in computer science, information technology, telecommunications, or a related field is also a plus.

Technical skills and work experience:

• Bilingual – English and Spanish required
• Previous NOC/SOC experience and/or data center experience preferred.

Competencies:

Customer service orientation: You pay attention to customers' needs and concerns, and demonstrate willingness to assist in cultivating long-term and loyal relationships.

Problem-solving:  You break down problems into smaller components, generating alternative solutions and evaluating the pros and cons of each option. 

Responsibility: You take calculated risks and demonstrate commitment to your responsibilities.

Prioritization: You effectively manage maintenance priorities and client tickets.

Communication: You demonstrate strong written and verbal communication skills.

Adaptability: You quickly adapt to changing situations and demonstrate a willingness to learn.

Teamwork: You demonstrate enthusiasm for helping coworkers and working with them to achieve goals.

A Global Team

MDC was founded on the principle of bridging two countries together, so we get the idea of not just accepting the difference in people, but celebrating it and recognizing the value it brings to our customers and employees.
Our ability to understand, embrace and operate in a multicultural world - both in the marketplace and in the workplace - is critical to our success.