Outsourcing

We provide Nationwide Support Services and On-Site Field Support. To ensure business continuity, we have dedicated and highly-trained engineers who are readily available at any time aims to bridge short-term operational gaps.

HR Service & Payroll Outsource

We simplify your HR and Payroll needs via our Multiple Services – with or without having to own the system. We ensure accuracy and compliance of the ever-changing government statutory mandate conforming to LHDN, KWSP, C.P.8D, EA Form

IT Training

We provide outright job function specific training and Free After-Course Retraining Program aims to increase your productivity level. We are also an authorized Training & Test Center for Prometric, Pearson, Certiport (Microsoft Office Specialist)

• Provide single point of contact in supporting and escalation of all incidents and requests to regional IT stakeholders and vendors
• Provide day-to-day service level management and dispatch coordination, validate & analyze root cause issues to ensure all cases are managed, owned and resolved within the SLA time frame
• Ensure that all escalation process is adhered to, appropriate parties are notified and involved and all escalations are logged, tracked and managed
• Level 1.0 Application Support for Manufacturing, Quality, HR, ERP & IT systems
• Level 1.5 Application Support for OTA & CAMSTAR system
• Alert monitoring for Servers, Databases, Applications, Backups and Networks
• Deployment of manual patches, software upgrades etc.
• Vendor/ Supplier management for part handover, replacement and faulty repair
• Access Management
   

• Candidate must possess at least Certificate /Diploma (Computer/Telecommunication) or equivalent
• Ability to speak/read/write Mandarin is essential (Support China Region)
• 3 or 4 days work weekly on rotating basis(6.30am to 6.30pm, 6.30pm to 6.30am
• Able to work in a team and collaborate with other teams as and when needed
• Basic understanding of IT software installation, hardware troubleshooting, printer setup and network configuration
• Actively willing to learn, hardworking, disciplined, and responsible
• Able to multi-task and remain calm under tight schedules
• Familiar with manufacturing industries or 1 year IT helpdesk practical experience would be added advantage

• Salary Range: RM2,200 to RM3,000