MCPc is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPc has a purpose, a strategy, and a set of values that animate everything we do.  We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPc has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPc has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPc also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.

Community Commitment

We engage with organizations that address educational, cultural, and social needs.   We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve.

Benefits & Appreciation

• 401k matching and ROTH option
• Fitness facility located in Cleveland
• Company sponsored events (picnics, cookouts, and volunteering opportunities)
• Competitive Medical, Dental and Vision package
• Company paid Holidays and Paid Time Off
• Career paths and advancement

Core Values

Principle

Understanding our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes

Quality

Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable

Respect

We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.

Advancement

MCPc offers employees ample opportunities to enhance their skills and grow as people.  In 2021, 64 Associates received promotions which is 20% of our workforce!

Innovation

MCPc Pioneers new approaches to technology management by measuring and quantifying the value of our services.

Community Commitment

We engage with organizations that address educational, cultural, and social needs.   We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve.

Benefits & Appreciation

• 401k matching and ROTH option
• Fitness facility located in Cleveland
• Company sponsored events (picnics, cookouts, and volunteering opportunities).
• Competitive Medical, Dental and Vision package.
• Company paid Holidays and Paid Time Off.
• Career paths and advancement

The Engagement Consultant is responsible for interacting with the various MCPc/Fortress Business Units, Sales Personnel, Consulting Delivery and Operations for all MCPc engagements.  This interaction includes all opportunities that MCPc engages. Maintains and enforces stated guidelines.

• Interact with respective business units to analyze opportunities, help guide each business opportunity by ensuring Value-Added offerings are proposed, along with standard BANT guidelines within CRM
• Document the information regarding every Initial Opportunity within CRM and ensure the quality of opportunities
• Serve as a liaison from opportunity owners to Consulting Delivery to Operations
• Oversee the Client Engagement Process and improve upon current business processes to help increase efficiency and provide faster responses to our clients.
• Maintains consistent and clear lines of communication with the owner of each opportunity
• Work with the respective opportunity owner, or direct supervisor to help improve gathered findings to help lead to improved opportunities
• Promotes MCPc to “modern” business standards across all opportunities that MCPc is capable of delivering
• Designated as the direct approver for all Initial Opportunities
• Designated Subject Matter Expert, as well as approver for all Hardware opportunities
  • Review and approve Hardware quotes; and Statement of Work (SOW) are noted appropriately as part of the quoting process
  • Coordinate and track all Hardware opportunities and ensure that these also include other MCPc service lines
• Attend as assigned to Scoping/Whiteboard opportunities as designated by supervisor
• Validate Data within Microsoft Partner Center aligns to associated opportunities
• Track metrics within Partner Center (i.e. incentives, program funding, training allotment and etc.)
• Validate and submit weekly reports from ConnectWise
• Learn and become the back up to Client Support for Licensing
• Learn/Manage Licensing programs offered

• Experience with Business Analysis, quoting, and triaging related to Hardware and other MCPc Service lines
• Microsoft Office proficient; especially in Excel (pivot tables, etc.)
• Previous experience working on a project team with exposure to cross-functional interactions.
• Possess excellent communication skills both written and orally
• Bachelor’s Degree in a technical field preferred or Business and Communications

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.