Company: MCPc is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPc has a purpose, a strategy, and a set of values that animate everything we do.  We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions, IT Asset Management, and IT Asset Disposition. MCPc has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPc has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPc also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.

 Core Values:

Principle

Understanding our client’s needs by applying the appropriate people, processes, and technology to achieve the desired outcomes

Quality

Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable

Respect

We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.

Advancement

MCPc offers employees ample opportunities to enhance their skills and grow as people.  We seek excellence by striving to improve upon everything we do. In 2021, 64 Associates received promotions which was 20% of our workforce!

Innovation

MCPc Pioneers new approaches to technology management by measuring and quantifying the value of our services.

Community Commitment

We engage with organizations that address educational, cultural and social needs.  We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve.

Overall Responsibility: 

The position will serve as a Rotational Technician for PC/Mac/Smart Device and Peripheral support and maintenance of service events within the organization’s desktop computing environment.  This position will require travel to multiple clients’ sites. 

Key Tasks and Responsibilities: 

• Receive escalated tickets to support and maintain Microsoft, Apple, Mobile/Smart Devices, and peripherals within the organization’s desktop computing environment. 
• Install, diagnose, repair, maintain and upgrade all PC/Mac hardware and software to ensure optimal workstation performance. 
• Troubleshoot problem areas (in person, by phone or via email) in a timely and accurate fashion and provide end user assistance where required. 
• Provide advanced desktop and printer support to all end users. 

Key Outcomes of the Position: 

• Provide high quality support to each end user by assisting them with managing and resolving IT related support needs, to minimize delays related to technical issues across the organization 
• Attention to detail 
• Professional demeanor 
• Ability to manage confidential and proprietary company information 
• Strong customer-service orientation 
• Experience working in a team-oriented, collaborative environment 
• Strong ability to identify and manage service issues 
• Ability to follow strict protocols while maintaining an empathetic approach in assisting the end user 
• Must be a quick learner 
• Must possess excellent interpersonal (soft) skills 
• Excellent phone skills required for end user phone support 
• Can communicate effectively at all levels with the focus on the end user community 
• Proficient in Desktop/ Laptop hardware repair 
• Ability to travel locally as needed 

• 2 years experience in a Support Role in a Microsoft Environment
• Office 365 Troubleshooting Experience required
• Networking Experience is a plus
• Microsoft Certification(s) preferred
• Associates Degree preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.