MCPc is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPc has a purpose, a strategy, and a set of values that animate everything we do.  We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPc has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPc has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPc also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.

Core Values

Principle

Understanding our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes

Quality

Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable

Respect

We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.

Advancement

MCPc offers employees ample opportunities to enhance their skills and grow as people.  In 2021, 64 Associates received promotions which is 20% of our workforce!

Innovation

MCPc Pioneers new approaches to technology management by measuring and quantifying the value of our services.

Community Commitment

We engage with organizations that address educational, cultural, and social needs.   We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve.

Benefits & Appreciation

• 401k matching and ROTH option
• Fitness facility located in Cleveland
• Company sponsored events (picnics, cookouts, and volunteering opportunities).
• Competitive Medical, Dental and Vision package.
• Company paid Holidays and Paid Time Off.
• Career paths and advancement

The ideal candidate would be able to work a full-time schedule Monday through Friday and also participate in the team's on call schedule when necessary. 

• Receive escalated PC and peripheral support and maintenance within the organization's desktop computing environment
• Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance
• Troubleshoot problem areas (in person, by telephone, or via e-mail) within the Helpdesk environment in a timely and accurate fashion, and provide end-user assistance where required
• 85% helpdesk and 15% desk-side support

This is a Level II  technical support position providing advanced PC and Helpdesk Support

All levels will be expected to have: 

• A+ is preferred for this role
• Attention to detail
• AD ,Office 365
• Phone Support experience 
• Troubleshooting hardware and software issues.
• Professional demeanor
• Strong ability to identify and manage issues
• Ability to follow strict protocols while maintaining an empathetic approach in assisting the end user.
• Must be a quick learner.
• Must have good soft skills.
• Must be reliable at documenting desk side call resolution, in detail. 
• Strong communication skills both verbally and written form.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.