MCPc is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPc has a purpose, a strategy, and a set of values that animate everything we do.  We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions, IT Asset Management, and IT Asset Disposition. MCPc has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPc has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPc also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.

Core Values

Principle

Understanding our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes

Quality

Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable

Respect

We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.

Advancement

MCPc offers employees ample opportunities to enhance their skills and grow as people.  In 2021, 64 Associates received promotions which is 20% of our workforce!

Innovation

MCPc Pioneers new approaches to technology management by measuring and quantifying the value of our services.

Community Commitment

We engage with organizations that address educational, cultural, and social needs.   We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve.

Benefits & Appreciation

• 401k matching and ROTH option
• Fitness facility located in Cleveland
• Company sponsored events (picnics, cookouts, and volunteering opportunities)
• Competitive Medical, Dental and Vision package
• Company paid Holidays and Paid Time Off
• Career paths and advancement

The Quality Specialist is responsible for quality checks, quality reports, training, creating, and updating workflow diagrams, work instructions, and other documents in support of ongoing or new customer business.  The Quality Specialist will also be responsible for updating existing work instructions, workflow diagrams, and assist with maintaining quality control check lists. 

• Check process and units to ensure their accuracy
• Quality reporting and documentation
• Identification of process gaps or variations
• Utilize collected information to document employee onboarding
• Work closely with other members of the STL Leadership and Technical Team to document processes and update existing documentation

• High school diploma or GED
• Excellent interpersonal, organizational, and communication skills
• Ability to work independently and to sustain positive relationships with team members, managers and customers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.