MCPc is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPc has a purpose, a strategy, and a set of values that animate everything we do.  We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPc has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPc has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPc also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.

Core Values

Principle

Understanding our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes

Quality

Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable

Respect

We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.

Advancement

MCPc offers employees ample opportunities to enhance their skills and grow as people.  In 2021, 64 Associates received promotions which is 20% of our workforce!

Innovation

MCPc Pioneers new approaches to technology management by measuring and quantifying the value of our services.

Community Commitment

We engage with organizations that address educational, cultural, and social needs.   We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve.

 Benefits & Appreciation:

• 401k matching and ROTH option
• Fitness facility located in Cleveland
• Company sponsored events (picnics, cookouts, and volunteering opportunities).
• Competitive Medical, Dental and Vision package.
• Company paid Holidays and Paid Time Off.
• Career paths and advancement

The Enterprise Configuration Team Lead works closely with a conjunction of teams to facilitate expeditious assignment of tasks to the tech center staff on a daily basis. In addition the team lead is the first point of escalation for the staff when an issue or discrepancy is discovered in production. The lead is also responsible for understanding the time estimate, project schedule and deliverables for all projects within their tier. Job duties include: 

• Assignment of daily production tasks
• Work with subject matter experts to update project documentation as required
• Monitor daily production schedules to ensure compliance with SLAs and delivery requirements
• Communicate project issues to  to STLEUC Management and project management staff
• Validate accuracy of picking tickets for inventory delivered to technology center.
• Assign required customer VPN connectivity to workbenches as required
• Act as technical escalation point for technology center staff.
• Continue normal Configuration Technician tasks per job description for relevant position.

• At least 6 months experience in the configuration lab at MCPc
• Ability to multi-task
• Strong written and verbal communication skills
• Ability to problem solve and lead others

All your information will be kept confidential according to EEO guidelines.