MCPc is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPc has a purpose, a strategy, and a set of values that animate everything we do.  We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPc has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPc has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPc also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.

Core Values

Principle

Understanding our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes

Quality

Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable

Respect

We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.

Advancement

MCPc offers employees ample opportunities to enhance their skills and grow as people.  In 2021, 64 Associates received promotions which is 20% of our workforce!

Innovation

MCPc Pioneers new approaches to technology management by measuring and quantifying the value of our services.

Community Commitment

We engage with organizations that address educational, cultural, and social needs.   We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve.

 Benefits & Appreciation:

• 401k matching and ROTH option
• Free fitness room
• Company sponsored events (picnics, cookouts, and volunteering opportunities).
• Competitive Medical, Dental and Vision package.
• Company paid Holidays and Paid Time Off.
• Career paths and advancement

The Help Desk Technician role (Level II) will receive escalated PC and peripheral support and maintenance within the organization's end user computing environment. This position:

• Installs, diagnoses, repairs, maintains, and upgrades all hardware and software equipment to ensure optimal workstation performance
• Troubleshoots problem areas (in person, by telephone, or via e-mail) within the helpdesk environment  
• Provides quality customer experience in a timely and accurate fashion

Location/Community

MCPc is a global organization, but we are headquartered in Cleveland, OH which is a source of pride for everyone here at MCPc. MCPc has an unwavering commitment to the Northeast Ohio area and we show this through a culture of giving back to the community.

• Minimum of 2 years of experience in a help desk environment
• Experience with Windows 10, Office 365, and VDI
• Active Directory skills are a plus

All your information will be kept confidential according to EEO guidelines.