MCPc is an industry leading managed endpoint computing, technology logistics, asset management, and sustainability organization that provides a proven, powerful end-to-end lifecycle management protocol. These capabilities provide clients expedited digital transformation, better management of the complexity and cost of technology, achievement of sustainability targets, and empower employee performance.

With headquarters in Cleveland, OH we’ve meticulously built a global network of partners that provide our services nationally and internationally in over 80 countries. 

• SkyPark is our Secure Technology Logistics Center 
• Link59 is our Security Operations Center (SOC) in Midtown  
• STAD is our Secure Technology Asset Disposition facility in Old Brooklyn
• Additional sales, configuration, and asset disposition operations located in Grand Rapids, MI, and Erie, PA  

MCPc and our associates are dedicated to the communities in which we serve and actively participate on numerous nonprofit boards and tirelessly donate our time to many charitable organizations. 

MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing client base. We believe in training and career development for all associates. As you may imagine, as a trusted global data protection and endpoint solutions company, we hold ourselves to the highest level of security. As such, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

Key Tasks and Responsibilities 

• Perform software installation.
• Perform computer redeployments.
• Provides connectivity to the customer's network.
• Provides hardware break-fix services on desktops, laptops, and printers.
• installs local and network printer drivers on desktops/laptops
• May be required to answer phones and resolve technical issues over the phone/in person/remotely
• Additional ad hoc needs as well

Key Outcomes of the Position 

• A positive support environment
• Meeting expectations of customer, while meeting all business expectations
• Provide high quality project and IT support to the customers and end user’s by assisting them with incidents and resolving IT related support needs to minimize delays related to technical issues across the organization.
• Proved a high level of customer service tied to every interaction with the customer and an end-user

Skills and Attributes Required:

• Must possess strong attention to detail.
• Experience with Windows 10 
• Professional demeanor is a necessity.
• Ability to follow strict protocols while maintaining an empathetic approach to in assisting the end user.
• Strong documentation skills from issue to resolution.
• Excellent communication skills both verbally and written are critical.
• Proven customer service and communication skills (phone, written and in person)
• Must be able to travel to site locations

Experience and Educational Requirement

• Must have experience in setting up and installing computers.
• Will have intermediate to advance Windows OS troubleshooting skills
• Must have experience migrating data
• College diploma or university degree in the field of computer technology and/or years equivalent work experience.
• Certifications in CompTia A+, MCP, and/or Network +, preferred.
• Must be experienced in installing network printers.
• Must be proficient in using all MS Office applications.

Physical Requirements:

The physical requirements of this job include frequent sitting with regular stooping/crouching walking, standing, pushing/pulling, carrying, lifting up to 40lbs., grasping, reaching, and clarity of vision.  The mental requirements of the job include general intelligence, motor coordination skills, coordination of the hands, eyes and feet, verbal intelligence and number intelligence.  The workplace environmental conditions are typically that of a temperature controlled and clean office setting.  Regular driving to other office or customer locations may be required.

Regular attendance and punctuality are an essential job function of this position.  In addition, the duties of this job need to be performed at our client offices for the purpose of interaction and collaboration with colleagues and/or clients as necessary, the ability to adequately supervise the associate, and/or the availability of necessary equipment utilized for regular job functions.   

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job related instructions and to perform other job related duties requested by their supervisor.

All your information will be kept confidential according to EEO guidelines.