MCPc is an industry leading managed endpoint computing, technology logistics, asset management, and sustainability organization that provides a proven, powerful end-to-end lifecycle management protocol. These capabilities provide clients expedited digital transformation, better management of the complexity and cost of technology, achievement of sustainability targets, and empower employee performance.

With headquarters in Cleveland, OH we’ve meticulously built a global network of partners that provide our services nationally and internationally in over 80 countries. 

• SkyPark is our Secure Technology Logistics Center 
• Link59 is our Security Operations Center (SOC) in Midtown  
• STAD is our Secure Technology Asset Disposition facility in Old Brooklyn
• Additional sales, configuration, and asset disposition operations located in Grand Rapids, MI, and Erie, PA  

MCPc and our associates are dedicated to the communities in which we serve and actively participate on numerous nonprofit boards and tirelessly donate our time to many charitable organizations. 

MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing client base. We believe in training and career development for all associates. As you may imagine, as a trusted global data protection and endpoint solutions company, we hold ourselves to the highest level of security. As such, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

The Cyber Security Analyst is responsible for working alongside the MCPc security team to identify, analyze and block potential threats and detect IT security incidents across the enterprise along with proactive service monitoring, patching, antivirus and backups.  Follows detailed operational processes and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents.

• Triage incoming tickets to the Security Operations Center
• Monitor, identify, report and perform risk analysis of threats and vulnerabilities within customers environment
• Interpret and analyze potential threats, then translate the severity
• Assist Security Engineers with initial triage and resolution of critical issues
• Carries out and evaluates investigative work regarding potential threats and actively respond to cyber-attacks
• Event analysis leveraging SIEM tools
• Log parsing and analysis skill set
• Malware operation and indicators
• Assist in implementing security awareness strategies
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets for monitoring, patching, antivirus and backups.
• Effectively communicate and work with end users to remediate issues with monitoring, patching, antivirus alerts and backups
• Communication with customers as required: changes or agreed outages
• Understand and research vendor patch release schedules and models and thru trusted resources, for timely vulnerability disclosures. 
• Provide monthly patching reports to customers remediating issues as they arise, escalating to the Analyst II as necessary
• Monitor antivirus alerts, remediate communicate with customers both verbally and via service ticket effectively
• Responsible for resolving technical issues resulting from monitoring alerts (disk space, firmware updates, hardware problems, for example).
• Document configuration items in IT Glue and verify validity.
• Assist with report generation out of Solarwinds/Nable/ConnectWise.
• Assist with client projects as appropriate, (Bitlocker, active directory clean up, security permissions, folders for example.)
• Extremely detail oriented
• Excellent work ethic and professionalism
• Outstanding verbal and written communications
• Must enjoy a demanding and fast-paced environment
• Organizational skills with the ability to handle multiple task
• Must be a team player with excellent communication skills and possess the ability to manage assignments independently.
• Understanding of IT security needs and procedures

Required: 

• Bachelor’s degree in computer science, management information systems or related field plus 2 years of work experience
• OR Associates degree plus 3 years of work experience
• OR 4 years of work experience  

Preferred:

• Information security related experience in areas such as security operations, incident analysis, incident handling and vulnerability management or testing, system patching, log analysis, intrusion detection or firewall administration
• Experience in network operations or engineering
• CompTIA Security+
• Networking Certifications (CCNA, etc.)
• Office 365

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, manual dexterity of hands and fingers is required to operate a computer keyboard, mouse, power tools and to handle other computer components. The employee is required to sit for long periods of time.  

All your information will be kept confidential according to EEO guidelines.