MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do.  We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.

Core Values

Principle

Understanding our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes

Quality

Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable

Respect

We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.

Advancement

MCPc offers employees ample opportunities to enhance their skills and grow as people.  In 2022, 67 Associates received promotions which is 20% of our workforce!

Innovation

MCPc Pioneers new approaches to technology management by measuring and quantifying the value of our services.

Community commitment

We engage with organizations that address educational, cultural, and social needs.   We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve.

Benefits & Appreciation

• 401k matching and ROTH option
• Company sponsored events (picnics, cookouts, and volunteering opportunities)
• Competitive Medical, Dental and Vision package
• Company paid Holidays and Paid Time Off
• Career paths and advancement

The Sales Support Intern is responsible for interacting and collaborating with MCPC Account Managers and Sales Support staff, vendor partners, and MCPC’s client base with the primary objective of managing pre-sales opportunity management functions in alignment with client and MCPC expectations. This role: 

• Processes customer quote requests accurately and timely by reviewing unique customer requirements and working with manufacturer and distribution partners to secure the best possible pricing. 
• Communicate daily with customers, vendors, and employees in a polite, professional manner through direct inbound, outbound, and team-based call manager queues both verbally and in writing. 
• Processes customer orders accurately and timely by reviewing customer purchase orders for accuracy, freight terms, transportation methods, pricing, technical specifications, part numbers, and any other unique customer requirements. 
• Effectively manage customer order processes by reviewing, processing, and monitoring order fulfilment functions 
• Work with other departments as needed to provide general post order management support and issue resolution to internal and external clients 

• Obtaining a degree in Business Administration or related field
• Customer service experience is preferred
• Proficiency in MS Office suite
• Excellent time management, organizational, and multi-tasking skills
• Ability to effectively collaborate with others and foster long-standing business relationships

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.