Established in 1907, Gabriel North America designs, manufactures and distributes suspension products for the automotive aftermarket and other specialty vehicles. The company is the current market leader in suspension systems products. Gabriel NA currently employs more than 1,300 salaried and hourly employees at several locations in the US and Mexico. The company has two manufacturing facilities; one domestic US and one in Mexico. Revenues for the company are approximately $200MM.

Job Summary

The main responsibility for the Mechanical Technician of the Warranty Team is to assist the Team Lead in analysis of all warranty parts received and assist in prioritizing the parts prior to analysis.  

Principle Responsibilities

• Setup and run test equipment for return parts
• Participate and facilitate problem solving activities where problems are complex
• Assist the Team Lead as required with group initiatives, objectives, communications, metrics and customer deliverables
• Transfer tested parts to proper holding area for customer approval
• Assist with warranty-related process flows and procedures
• Assist in identifying root cause and corrective actions for warranty concerns & follow until closure
• Participate in Warranty Part Reviews
• Travel to customer dealerships (as required) to inspect specific warranty issues
• Train and mentor less experienced Warranty Analysts on responsibilities, processes and procedures

Competencies

 A demonstrated ability to work well in a team environment, to take initiative, to work independently of day-to-day supervision, and to communicate effectively at all levels of the organization.

 Makes sound decisions in a timely and confident manner.

Education/Experience

• Associate's degree or equivalent experience
• Proficiency in Microsoft Office applications, including Word and Excel
• Project and systems experience in automotive industry
• Causal analysis problem-solving skills needed
• Must be able to prepare and write reports in a logical and professional manner

Desired Experience

• Experience in warranty preferred

All your information will be kept confidential according to EEO guidelines.