Director, Global Quality & Customer Satisfaction

  • Full-time

Company Description

Established in 1984, MAT Holdings, Inc. is a $1.8 billion multi-national company with manufacturing operations, distribution centers and sourcing offices worldwide.

Ride Control, LLC. (“Gabriel”), a subsidiary of MAT Holdings, Inc., established in 1907, designs, manufactures and distributes suspension products for the automotive aftermarket and other specialty vehicles. The company is the current market leader in suspension systems products. Gabriel NA currently employs more than 1,300 salaried and hourly employees at several locations in the US and Mexico. The company has two manufacturing facilities; one domestic US and one in Mexico. Revenues for the company are approximately $200MM.

Job Description

Description:

  • Plan, coordinate and direct all the company’s quality standards, processes and operations, directly and indirectly through subordinate professionals, to develop, qualify, implement, and control production processes for automotive struts and shocks.
  •  Direct the inspection and control activities over materials, facilities and products.
  • Establish and maintain customer Quality response process and standards such as 8D, A3, 5 Step.
  • Administer the internal quality auditing program.
  • Maintain favorable relationships with customers through visitation programs, prompt attention to complaints, and assuring the shipment of quality parts.
  • Maintain a system of quality control procedures that assures compliance to our customers’ quality requirements including TS16942 and ISO 14001 documents.
  • Utilize lean statistical problem-solving disciplines to train employees on effective problem solving.
  • Manage the companies warranty process and tracking.
  • Develop internal & external Quality reporting metrics focused on early recognition and corrective actions to issues, and driving continuous improvement.

Qualifications

Requirements:

  • Bachelor’s degree in Mechanical Engineering, Manufacturing Engineering, or foreign equivalent,
  • 10 years’ experience in Quality Leadership in an Automotive OE environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.