Our client provides premium quality Home Care to adults with Physical and Learning Disabilities and the Elderly. They have built up a first class reputation world-wide, and are recognised as one of the top industry leaders in the UK. They are actively recruiting an ambitious, driven, and caring Care Co-ordinator for their growing Offices, to manage and develop the business and ensure compliance at all times.

Main Duties & Responsibilities

• To be accountable to the Registered Manager for the smooth running of day to day Client/ CareGiver communication
• Ensure outstanding compliance across the business and to support the business in achieving a minimum of “Good” in CQC inspections
• To ensure the scheduling is carried out efficiently enabling the CareGivers to spend the allocated care time with each Client and to allow for travel time
• Ensure consistent application of companies policies, procedures and approved practice; and to promote the aims of the business
• To answer the telephone promptly and professionally, dealing with any enquiries or queries
• Ensure the provision of high quality care services to vulnerable people living in their own home
• To record all new CareGivers and Clients on the system as soon as they are received
• Report weekly KPI’s to the Registered Manager and Owner
• To identify and match the most suitable CareGivers for each package
• To produce consistent, fortnightly rosters and provide CareGiver and Clients with rotas in a timely manner
• Ensure all CareGivers submit their timesheets weekly which are accurately completed, and match these to what is on the system
• To plan ahead to cover holidays, training and planned absence
• To maintain accurate records on the system of all communications. Able to make changes to Clients and Care Giver files.
• To participate in on call duties if required and deliver hands on care when necessary
• To carry out any ad hoc duties given by the Senior Management Team to suit the needs of the business

• Experience in a customer service setting, building up relationships – Essential
• Use of a scheduling / HR / recording system – Desirable
• Relevant qualification, such as Business Studies or Social Care – Desirable
• Previous Domiciliary Care experience - Desirable

Abilities, Skills & Behaviours

• Has the desire to make a real difference and greatly improve an already well-established business
• Excellent customer service, communication and interpersonal skills
• Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
• Self-motivated and flexible, with a willingness to participate in an on call system for out of office hours
• Extremely well organized, excellent planning and prioritising ability with high attention to detail
• Ability to establish and maintain effective professional working relationships
• Strong administration skills and ability to manage multiple work loads