About M3 Inc:

Founded in 2000 with seed capital from Sony, M3's mission is to use the internet to increase the number of people who can live longer, healthier lives as much as possible and reduce unnecessary medical costs as much as possible possible to reduce. M3 Inc.'s key achievements include:

• Named in Fortune's 2020 "Future 50" list, ahead of Facebook and Amazon
• Ranked in Forbes' 2020 Global 2000 list of the world's largest public companies
• M3 is the only company incorporated after 2000 to be included in the Nikkei 225 Index.
• Listed in Forbes' "Asia's 200 Best Over a Billion" in 2019
• In 2020, M3 established the "M3: Stop COVID-19 Fund" and pledged one billion yen to support COVID-19-related initiatives.

M3's legacy lies in the power of trusted physician platforms. Around the world, M3 organizations use these highly engaged digital communities to provide medical education, recruitment and market research to improve global patient outcomes.

This role is part of Pharma-Insight , Pharma- Insight GmbH is an independent full-service market research institute with a focus on the healthcare and pharmaceutical markets. We operate successfully in a growing and dynamic market and support our national and international customers with exciting questions. Our customers value the innovative strength, reliability, competence and individual support of our interdisciplinary team in equal measure.

The mission of the Project Assistant is to coordinate market research sampling tasks for German speaking markets including recruiting market research participants for Germany via phone and to engage new respondents to complete market research projects. The Project Assistant provides high quality customer service to panel members and other research participants by answering questions and resolving inquiries regarding registration, accounts, study participation, compensation, and more.

Essential Duties and Responsibilities:

Market Research Projects:

• Setup survey links in using multiple market research tools and conduct necessary tests to ensure the links are correctly implemented based on the established and given processes
• Prepare market research project invites following incentive guidelines, using appropriate topic for the survey, and ensuring compliance standards are met
• Prepare the relevant sample and send the invitation emails
• Keep track of the projects in the project tracking file
• Update respondents’ project statuses following the given processes and standards
• Upload exclusion lists in the market research systems.

Project Recruitment:

• Recruit panelists and potential respondents via phone to recruit respondents on allocated quantitative and qualitative projects
• Carry out online desk research of phone numbers of healthcare professionals and call them to recruit them to participate in market research studies
• Ensure project details are clearly communicated to participants when contacting them over the phone
• Provide insightful and relevant feedback on project feasibility based on gathered market intelligence upon talking to respondents over the phone
• Complete phone screening of recruited respondents for telephone and in-facility interviews
• Ensure qualitative respondents are scheduled and confirmed over the phone
• Ensure confirmation letters and consent forms are sent and complete follow up calls if needed to chase on materials
• Ensure that daily number of calls and strike rate targets are achieved
• Strictly follow phone quality communication parameters and guidelines

Panel Support:

• Provide high-quality professional support to the panel members via telephone and email / support ticket communications
• Master and work across multiple systems to investigate, troubleshoot and handle enquiries and complaints and provide appropriate solutions and alternatives
• Effectively work with the M3 US and UK Client Service teams to resolve project specific issues and acting on behalf of the user while balancing user advocacy and company profitability
• Handle all enquiries according to company policy and expectations in regard to outcomes, time to resolution, and communication standards
• Build and maintain strong relationships with the panel members through timely and professional communication, quality problem solving and creative thinking
• Provide input and assist with updating communication procedures, guidelines, and enhancements to the system and processes

Knowledge, Skill, Ability:

• Fluent in German and English
• Excellent interpersonal and communication skills – both verbal and written
• Have a strong comfort level of being on the phone
• Be able to work as part of a team and show flexibility in the tasks they are asked to perform
• Independently motivated and inspired by working in a dynamic environment
• Comfortable with change, with the ability to seek opportunity in uncertain conditions
• Analytical and a strategic thinker
• Ensure 100% accuracy and demonstrate excellent attention to detail
• Strong organizational skills and the ability to multitask

• Performance-related remuneration including travel allowance
• Regular training courses
• Possibility of working from home (remotely)
• Open corporate culture & strong team spirit
• Ergonomic, modern workplace (height-adjustable desk, multi-screen, etc.)
• Employer-funded pension
• Free drinks (coffee, tea & water) as well as fruit & sweets
• Very good transport connections by car, bus & train as well as parking

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