About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job purpose
The Fieldwork Assistant/Project Assistant – Custom Recruitment is responsible for executing
online recruitment tasks for Market Research studies

Profile Summary

We are looking for an experienced candidate to manage digital marketing activities, which
includes Email communication, social media posting on Facebook, Twitter, LinkedIn, desk
research and website updates for healthcare panel recruitment and management in North
America and Europe. The candidate should have a basic understanding of medical specialties and likewise experience in the healthcare sector will be preferred.

Candidate will be required to work in US shift timings, and coordinate with Patient and
Physician panel managers, as well as content and design consultants.

Essential Duties and Responsibilities

Including, but not limited to the following:

• Execute the online recruitment strategies for healthcare professionals and consumer studies through text messages, email referral campaigns and segmented emailing
• Ensure that recruitment tasks assigned for projects are fully executed
• Have an excellent understanding of recruitment methods and processes to ensure they are being appropriately applied to projects and panel recruitment
• Ensure company email templates are correctly utilized
• Follow company email marketing guidelines
• Ensure that email campaigns are sent in accordance to the provided specs and quality standards
• Run online desk research to enrich the healthcare professionals’ database

Outcomes

• Complete recruitment tasks under given SLAs

Competencies
Requirements Include:

• Degree level or equivalent
• Proficient at Excel
• Be proactive and know how to work independently on projects
• Enjoy working with and comfortable with large amounts of data
• Exhibit a high level of attention to detail and accuracy
• Be able to work as part of a team and show flexibility in the tasks they are asked to perform
• Fluent in English
• Independently motivated and inspired by working in a dynamic environment
• Comfortable with change, ability to derive opportunity from uncertainty
• Analytical and strategic thinker

• Bachelor’s degree in Mass communication, Commerce (BCom) or Marketing (BBM)

Minimum Experience

• Experience for content marketing initiatives to drive traffic, engagement and leads, that optimizes recruitment and member retention
• Creation of digital content (e.g. website, blogs, newsletters), management of all
  creative resources including designers, writers, and other agency personnel
• Channel management of digital content hubs and all supporting social channels
  including email / newsletter distribution

Knowledge, Skill, Ability:

• Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
• Experience with email marketing automation and knowledge of email marketing best practices
• Managing end-to-end digital projects; measurement and optimization of the program will be required on a regular and ongoing basis
• Strong Microsoft Office skills
• Comfortable with US shift timings
• Interest / natural curiosity or previous experience /exposure within the healthcare space
• Suggest and implement direct marketing methods to increase profitability
• Stay up to date with digital media developments