Lytics is a leading personalization provider, powered by our world-class Customer Data Platform. Our clients make a massive paradigm shift from siloed, channel-specific marketing to customer-first, personalized marketing. We have the technology to enable that, but we need the marketing leaders to help guide them there.

• Own the client relationship for one of our enterprise clients

• Guide clients through implementation of new data sources into our software and ensure rapid time to value

• Project manage the client's internal team, network of agencies, and Lytics team of supporting staff including Strategic Services, Sales, and Technical Account Managers

• Proactively monitoring client health. Regularly share best practices, feature updates, and remove obstacles from achieving digital marketing objectives

• Follow-through on client roadmap jointly agreed upon with client

• Ensure client first party data is leveraged properly in client activation campaigns through strong relationships with agencies

• Act as Voice of the Customer by distilling client feedback into product feature requests

• Implement a solid prioritization framework for portfolio of brands

• Help identify and troubleshoot issues with client accounts including missing data, incorrect set-up, etc.

• 8-10 years prior experience as in a generalist role such as Account Management at a digital marketing agency, or at a B2B SaaS company in a Customer Success role with director responsibility on 1-2 main accounts.

• Ability to build strong partnerships with clients through empathy, discovery, and conflict resolution

• Strong project management skills and an ability lead flawless execution despite ambiguity or unknowns

• Results driven

• Creative mindset that can extend things in the offline world to digital activations and promotions

• Collaborative - bringing together clients, agencies, and a remote team of coworkers

• Experience with advertising platforms such as Google, Facebook

• Experience with email marketing software such as ExactTarget, MailChimp, Silverpop, and others

• Experience with site personalization and/or A/B testing software

• Experience with clients who conduct a large volume of offline events a big plus

• Detail oriented and analytical

• Thrives in a fast-paced environment which requires multi-tasking and frequent switching of mental gears

• Able to travel to our clients’ site on a regular basis, if not full-time

• Bonus: In-depth experience with digital marketing for an Alcohol/Spirits company or CPG a major plus

• 4-year collegiate degree from an accredited institution

This will be a remote role at a Portland, OR based company. This person must be based in the Greater NYC area, and be able to travel frequently to White Plains, NY.

All your information will be kept confidential according to EEO guidelines.