Lyst is a technology platform that revolutionises the way people shop for fashion. We connect millions of consumers globally with the world’s leading fashion designers and stores, giving them a simpler, more engaging and more effective shopping experience. Lyst has grown over 300% every year since launch in 2011 and has raised over $60M from top-tier investors including Accel, DFJ, Balderton and the teams behind LVMH, Michael Kors and Oscar de la Renta.

We're looking for a passionate Customer Care agent to join our team at Lyst. We believe that every customer is different and we want their shopping experience to be personal and unique. This position requires you to take ownership of this business area and deliver exceptional customer service, which is pivotal to the success of the business.

The ideal applicant will have either retail, e-commerce, luxury, fashion or similar background however, candidates with excellent writing skills and customer service skills will be also considered. In return we offer a highly creative, flexible environment, fun activities, and the opportunity to try out new things.

Responsibilities:

• Being the first point of contact for customers contacting the website, ensuring all communication is answered within hours where possible.
• Dealing with all customer enquiries; stock availability, deliveries, failed orders.
• Advising on retailers' return policies.
• Updating customers on their orders status.
• Flagging technical issues or price/image discrepancies on the website to the relevant team.
• Liaising with our partner retailers to ensure customers' complaints have a suitable resolution.
• Respond to any customer complaints from the site; ensuring the highest levels of service are delivered every time and liaising with the Customer Care Manager to investigate any recurrent technical issue.
• Any other duties as reasonably requested.

• Good IT skills, comfortable with Mac and, if possible, experience with Zendesk.
• Resourceful and able to work with limited supervision and able to use personal initiative.
• Excellent verbal and written communication skills.
• Confident with the ability to deliver dazzling customer service by email.
• Positive, can-do attitude and approach to day-to-day challenges.
• Self-assured with styling abilities to provide an individual service.

You will be working with a passionate and expert team that loves to push the boundaries of both the fashion e-commerce space and Organic performance. You will be challenged, supported and have the opportunity to learn a lot. You will work in a fast paced, autonomous environment with like minded people who are passionate about what they do.

We also like to create a great environment for you to achieve success:

• A clothing allowance - we’re a fashion company and you’ll get an allowance to spend on goodies from Lyst
• Social events - from board games to bowling, movie nights to triathlons, you’ll find a group of people always keen to get involved
• Health and Wellness is also important to us and we put on regular yoga classes, have football and netball teams and encourage a healthy work / life balance.
• Learning and Development - From Python to SEO, internal subject matter experts run classes designed to get you up to speed. Each team also has a training budget to help cover any external courses or conferences you might want to attend.