Be part of the team protecting the experiences our customers love

Luxury Escapes is a fast-growing travel platform with more than 8 million members. Recently winning the award for Most Outstanding Employee Engagement and Recruitment Program at the National Travel Industry Awards!

Our mission is to create the world’s most loved travel experiences. We’re a team of forward-thinking people who challenge the travel industry and ourselves to deliver outstanding experiences.

Luxury Escapes is an in-person company. You’ll work from our Barangaroo office, a short walk from Wynyard station and close to great cafés.

Our Information Security Management System is documented and operating, and we’re completing ISO 27001 certification in the first half of 2027. You’ll support the programme through certification, then own the ongoing assurance cycle, including annual surveillance audits and three-yearly recertification.

This is our first dedicated information security hire. You’ll own the ISMS and coordinate its certification and ongoing assurance, working with executives, system owners, Engineering, IT, our Principal Architect and an external Data Protection Officer.

You’ll set direction and coordinate the work, while staying close to the detail: maintaining the risk and compliance framework, organising assurance activities and helping teams understand their responsibilities.

Own the ISMS and certification programme

• Maintain the ISMS scope, Statement of Applicability, policies and supporting evidence.
• Support the Stage 1 and Stage 2 ISO 27001 audits; coordinate internal and external audits, findings and corrective actions.
• Lead management reviews and report ISMS performance to the ISMS Governance Council.

Manage risk and assurance

• Own the risk method, register and treatment tracking, and facilitate assessments with risk owners.
• Coordinate recurring assurance, including access reviews, control testing, evidence collection and penetration tests.
• Monitor control performance and communicate key exposures, findings and remediation progress.

Oversee compliance, systems and third parties

• Coordinate security and privacy assessments for business systems; maintain the systems inventory.
• Manage vendor and sub-processor security assessments, including onboarding and periodic reviews.
• Support ISO 27001, PCI DSS and privacy compliance, working with the Data Protection Officer on specialist advice.
• Track emerging obligations, including the EU Artificial Intelligence Act, and drive improvements to controls and processes.

Coordinate incidents, awareness and customer assurance

• Maintain the incident response plan, coordinate incidents and track follow-up actions.
• Run security awareness and training, and respond to customer questionnaires and due diligence requests.
• Coordinate security projects across teams to keep actions on track.

How you’ll work with the business

Our Principal Architect leads security architecture and technical control design. IT owns endpoint, identity and corporate systems controls; Engineering owns platform and software development lifecycle controls. Our external Data Protection Officer provides specialist privacy advice.

You’ll make sure controls are in place, owned by the right people, working effectively and supported by evidence.

Essential

• Experience running a management system or assurance programme, including evidence and auditor engagement.
• Practical information security risk management skills and the ability to build clear ownership across teams.
• Working knowledge of PCI DSS and GDPR or comparable privacy obligations.
• Experience with third-party security risk and customer assurance requests.
• Strong planning, stakeholder management and communication skills, with sound judgement on proportionate controls.

Desirable

• CISM, CISSP, ISO 27001 Lead Implementer or Lead Auditor certification.
• Experience in e-commerce, travel, payments or another high-volume consumer environment.
• Familiarity with AWS, cloud security, SOC 2, AI governance or ISO 42001.
• Working knowledge of security tools and reports, such as EDR, vulnerability management, firewalls, SIEM, Microsoft Entra ID or SaaS access management.
• Experience working across jurisdictions and distributed teams.

What's in it for you?

We consider our people one of our most important assets, and we want our team to love their working lives! When you work for Luxury Escapes, you can look forward to:

• Excellent Remuneration package
• 20% discount on Luxury Holidays
• Breakfast and lunch are provided 5-days a week
• Health and Well-being programs
• Annual Hackathons!
• 1/2 day birthday bonus leave
• A super collaborative team that enjoys creating great platforms

If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you. (...being Sydney-based, and in-office, are our only non-negotiables..)

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.

We are a 2026 Circle Back Initiative Employer, committing to responding to every applicant.

If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you!

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.

As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.