Luminous Marketing has quickly become of the fastest growing and most successful marketing and advertising firms in the Houston area and is now expanding to to increased client demands! We provide exceptional customer service while continuing to grow and develop new markets for our prestigious client base.

. Serve customers by providing product and service information and resolving product and service problems. 

· Identify and manage project issues and conflicts.

· Bias for action to resolve problems or concerns in a timely manner that exceeds normal expectations.

· Communicate effectively and clearly in a manner that conveys credibility and confidence when interacting with the team to understand needs, requirements, and escalates as appropriate.

· Establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction.

· Propose recommendations for changes to services based on customer feedback and requests.

· Monitor daily workflow and ensure that appropriate procedures are followed.

· Be able to cross-train into a management role.

· Gather, review, and assess all relevant information to determine possible causes and resolve customers' inquiries, complaints, comments, or concerns.

• High school Diploma or equivalent

• Minimum of two years customer service experience

• Must pass all background checks

• Computer experience; keyboarding at 35 wpm

• Clear, precise communication skills with good customer relations

• Proficient verbal and written skills, phone etiquette

*Luminous Marketing provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Luminous Marketing complies with applicable state and local laws governing nondiscrimination in employment in every location in which Luminous Marketing has facilities.

All your information will be kept confidential according to EEO guidelines.