At Lumin, we care about the impact we make; we care about the team we create; we make complex technologies simple and accessible.

Customer Success Associate

We are currently seeking a highly capable and motivated Customer Success Associate to join our team.

As a Customer Success Associate, you will play a pivotal role in delivering exceptional service to our valued customers. The successful candidate should possess the below-mentioned qualifications, along with a passion for resolving customer queries and concerns promptly and effectively. If you meet these criteria and are eager to contribute to a dynamic and forward-thinking organization, we encourage you to apply.

We look forward to welcoming a dedicated individual who can thrive in a fast-paced environment, uphold our company's commitment to excellence, and actively contribute to our continued success.

Key Requirements:

• Minimum of two years of college education.
• Preferred experience in call centers or related customer service roles.
• At least five years of cumulative work experience in any professional capacity.
• Exceptional proficiency in both written and verbal English communication.
• Demonstrated aptitude for active listening and strong comprehension skills.
• Technically inclined with a background in handling technical issues.
• A neutral accent is acceptable, while proficiency in Australian or UK accents is advantageous.
• Possesses a keen eye for detail, exhibits strong organizational skills, remains focused under pressure, and adeptly manages multiple tasks simultaneously.
• Lives in Baguio City or nearby towns. This is where our office will be located.